Business Analyst Jobs Opening in Cummins Technologies India Pvt. Ltd. at Pune
FEATURED JOBAnalyst
organization.
1 to 10 Years 
30000 - 80000 Monthly 
Job Description
We are looking for a proactive, highly motivated, self-driven and technically sound professional to join our team as an Engine and PowerGen L1 Diagnostic analyst in the Voice Process domain. This role involves handling voice-based diagnostic support for automotive engines, assisting customers and technicians in identifying and resolving Engine & PowerGen related issues through voice interactions.
Key Responsibilities:
Respond to Technician queries via phone or email regarding engine and PowerGen diagnostics and performance issues.
Perform Level 1 troubleshooting using diagnostic service manual and search portal of Cummins.
Accurately capture Technician queries and identify basic level troubleshooting.
Escalate complex issues to Level 2/3 support teams with detailed documentation.
Maintain logs of diagnostic sessions and resolutions while utilization key applications including Salesforce and Genesys along with Cummins’ in-house applications.
Ensure high-quality customer service and technical accuracy in every interaction.
Shift Timings – This role demands for suitable candidate to manage 24*7 operations – Predominant night shift (4pm onwards)
Qualifications:
B.E. or B. Tech Mechanical/Automobile or Diploma in mechanical/Automobile engineering, Automotive Technology, or related field.
1–2 years of experience in engine diagnostics or technical support preferred.
Strong verbal communication skills and fluency in English to be able to interact with NAM customers, dealers and distributors.
Familiarity with automotive systems and basic diagnostic tools.
Ability to follow structured troubleshooting protocols.
Preferred Skills:
Experience in voice-based customer support or call center operations.
Knowledge of OBD (On-Board Diagnostics) systems and fault codes.
Basic understanding of engine components and common failure modes.
Good listening skills and attention to detail.
