Call Center Assistant Operations Manager Jobs Opening in Monzadv Private Limited at Amritsar

Call Center Assistant Operations Manager

Monzadv Private Limited

1 to 3 Years

18000 - 26000 Monthly

Expired

Posted: 28 Apr 22

Position: Call Center Assistant Operations Manager

The typical tasks, duties, and responsibilities that make up the role are shown in the job description example below:

Determine call center operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment.
Responsible for allocating work-time to call center agents according to the workload (frequency of calls)
Maintain and enhance call center operations by supervising system performance(s), identifying and providing a solution(s) to problems
Prepare call center performance reports

Skills:

Ability to adjust schedules to meet customer needs and solve their problems effectively
Ability to work as part of a team
Good leadership traits
Excellent organizational and analytical abilities
Good er service skills, that is, the individual must be customer friendly at all times
3 years experience in a similar role and with at least 1 year of working with the sales process.