Call center executive Jobs in Mumbai - RTOS TECH Pvt Ltd

• Identifies prospects by reading telephone and zip code directories and other prepared listings.
• Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
• Completes orders by recording names, addresses, and purchases; referring orders for filling.
• Keeps equipment operational by following manufacturer's instructions and established procedures.
• Secures information by completing data base backups.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

• Results Driven, 
• Persistence, 
• Time Management, 
• Telephone Sales, 
• Customer Service, 
• Selling to Customer Needs, 
• Prospecting Skills, 
• Motivation for Sales, 
• Handles Rejection, 
• Professionalism, 
• Product Knowledg

Job Summary:

• Calling clients in US as per leads given
  
• Reviewing sales performance
  
• Negotiating contracts and packages
  
• Aiming to achieve monthly or annual targets
  
• Actively seek out new sales opportunities through cold calling, networking and social media
  
• Negotiate/close deals and handle complaints or objections
  
• Collaborate with team to achieve better results
  

Responsibilities:

• Follow communication “scripts” when handling different topics
  
• Seize opportunities to upsell products when they arise
  
• Build sustainable relationships and engage customers by taking the extra mile
  
• Keep records of all conversations in our call center database in a comprehensible way
  
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  

Requirements:

• Proven experience as a sales executive or relevant role
  
• Experience in selling of  DirectTV, US process is preferred.
  
• Strong phone and verbal communication skills along with active listening
  
• Familiarity with DirectTV process
  
• Customer focus and adaptability to different personality types
  
• Ability to multi-task, set priorities and manage time effectively
  
• High school degree