Call center executive Jobs in Mumbai - Smartlink Broadband Services Pvt. Ltd.
Job Description
Job Description for Customer Care Agent:
- General Purpose
- We are looking for a Call Center Representative that will be the liaison between our company and its cureent and potential customers.
- The successful candidate will be able to solve the customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Manage large amount of inbound and outbound calls in a timely manner.
- Identify customer needs, clarify information, research every issue and provide solutions or alternatives.
- Maintains communication equipment by reporting problems.
- Informs clients by explaining procedures, answering questions, providing information.
- Determines eligibility by comparing client information to requirements.
- Graduation.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities & manage time effectively.
- Knowledge of customer service principles and practices.
- Proficient in relevant computer applications.
- Required language proficiency.
- Listening Skills.
- Problem analysis and problem solving.
- Customer Service Orientation.
- Attention to details.
- Adaptability.
- Team Work.
- Communication Skills.
- High Energy Level.
- Develop new strategies for customer retention activities.
- Respond to customer queries and address service complaints in a timely manner.
- Work with Sales Manager in implementing sales promotion activities.
- Track contracts that are soon to be expired and contact customers for renewals.
- Develop product presentations and demonstrations to customers.
- Analyze customer feed backs and develop new techniques to ensure customer retention.
- Provide excellent customer services and ensure customer satisfaction.
- Build positive working relationships with customers for repeat businesses.
- Explain customers about new products and benefits.
- Make sales calls to existing and new customers for business growth.
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
- Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders.
- Addresses complaints with the goal of increasing satisfaction and securing renewals or saves.
- Offers discounts or special deals as needed and within pre-established limits.
- Typically reports to a supervisor or manager.
- Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Job Particulars
Role bpo telecaller
Education B.Com
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id356129
Job Category BPO
Locality Address Powai
State Maharashtra
Country India
About Company
SLBBPL embraces a powerful Enterprise, Broadband-enabled Service and will make all possible contribution to make this more vigorous.
We bring a wider state-of-the-art range of solutions & services to our customers by providing Internet services and solutions through quality and stable network backbone that attain the high standard of system security.
Our focus is to develop various services and solutions that are flexible and can be customized to suit business needs and operations with no limitations, and can answer to every corporate customer's need.
SLBB strengthens the operational efficiencies of businesses and consumers with innovative, in-demand solutions and a focus on reducing costs. The company has been delivering Internet access, networking and IT services and on-demand bandwidth and communications solutions since 2009.
With its roots firmly entrenched in the ISP sector, the company moved quickly to take advantage of technological developments as they have emerged, assembling a very successful portfolio of related services.
We bring a wider state-of-the-art range of solutions & services to our customers by providing Internet services and solutions through quality and stable network backbone that attain the high standard of system security.
Our focus is to develop various services and solutions that are flexible and can be customized to suit business needs and operations with no limitations, and can answer to every corporate customer's need.
SLBB strengthens the operational efficiencies of businesses and consumers with innovative, in-demand solutions and a focus on reducing costs. The company has been delivering Internet access, networking and IT services and on-demand bandwidth and communications solutions since 2009.
With its roots firmly entrenched in the ISP sector, the company moved quickly to take advantage of technological developments as they have emerged, assembling a very successful portfolio of related services.
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