Call center executive Jobs in Noida - Currant Fielding
Call center executive
Job Description
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Manage large amounts of outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Job Particulars
About Company
'Currant Fielding Solutions' conducts Computer Assisted Telephone Interviewing (CATI) with a twist! We do not call on purchased lists or use an auto-dialer. Over years of calling respondents from purchased lists with an average of 1% response rate, the need for a profiled phone-touch only database became obvious. Using the standard profiling methods of an online panel, our response rate is now sitting at about 40%.
The difference in time spent on the phones, the morale of our phone teams and the ability to complete surveys in a speedy manner has increased our productivity and service to our clients beyond that of which any traditional CATI house could ever achieve.
- CFS conducts global B2B surveys for critical quant research from our fully profiled phone-touch-only database.
- Our response rate is 40%+ compared to traditional CATI methods
- Our Industry Experience: 1700+ studies including several trackers. Regular business with Fortune 1000, 500 and 100 companies. Consistent fielding patterns
- Our Specialties: IT, Finance, Healthcare, Advertising/Marketing, and hard to find audiences
- Our Diversity: LGBT Business Enterprise, NGLCC certified diverse supplier, providing safe spaces for minorities in corporate
- Our Current Clients: Hall & Partners, Kantar Millward Brown, Lucid, Market Strategies, MIT, Precision, Constat, and 3Q Global