Call Centre Executive Jobs in Gurgaon - DAHUA TECHNOLOGY INDIA PVT LTD.
Call Centre Executive
Job Description
Job Requirements:
- Attending calls to address customer grievance.
- Resolving the customer issues as per the process defined during on-the job training.
- Usage of call centre equipment/software as per the training imparted.
- Providing assistance to customer to solve technical issue.
Educational Qualifications and Experience:
- 0-2 years experience in an inbound & outbound customer service call center.
- BCA or B.Tech Graduate who have the acumen for technical products and terms
- Experience in security industry preferred
Other Skills Required:
- Strong customer service orientation
- Excellent verbal and written communication skills
- Strong inter-personal skills -Strong coaching / mentoring skills -Familiar with call centre management software
Job Particulars
About Company
Dahua Technology is a leading product and solution provider in the global video surveillance industry. We had the 2nd highest market share of global video surveillance equipment market in 2015 according to IHS 2016 report. We were ranked 4th in 2016 by a&s Security 50, which ranks global security industry players according to total security equipment sales.
Our company’s product categories include Advanced Video Surveillance System, Intelligent Transportation System, Smart Building System, Access Control, Video Intercom, Alarm, Smart Lock etc
Headquartered at Hangzhou, China, Dahua has 22 local offices outside China to provide local technical support, solution consultation, warranty & post-sales support services.
