Call Centre Manager Jobs in Navi Mumbai - IDBI Intech Ltd.

Call Centre Manager
IDBI Intech Ltd.
Any Graduate, Any Post Graduate
3+ Years
Call Centre Manager Jobs in Navi Mumbai - IDBI Intech Ltd.
Last Date 22 May 2020
This Job is Expired

IDBI Intech Ltd. - Job Details

Date of posting: 23 Mar 20
Call Centre Manager

No. of Positions: 1

Position (Grade / Level): Head - Call Centre Operations

Desired Experience:

  • Should have worked in a leadership position with a Domestic or an International BPO.
  • Should have worked in a Banking process / Domain in the current or a previous role

Location: Belapur, Navi Mumbai

Educational Qualification: Graduate / PG in any stream from a government recognized university

Job Responsibilities:
  • Manage the day to day performance of the Contact Centre Operations to deliver high class service, meeting or exceeding all KPIs and within budget. Managed a team size of more than 500 staff members. Strong experience of handling both inbound and out bound voice processes is necessary. Experience of other customer contact channels will be required. Experience of banking / credit collections is desirable
  • Set the strategy for the development of the contact centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.Enabling performance to improve end customer satisfaction and deliver as per the requirement of the client
  • Ensure achievement of overall Business Unit objectives
  • Quality Compliance / Business Process Improvement
  • Driving continuous improvement in Productivity and Quality metrics, updating Standard Operating Procedures for the process
  • Effective forecasting and Headcount planning
  • Should have managed more than on process in the current tenure or in the recent past

Additional Responsibilities:
  • Interact with Business
  • should have good Leadership Quality
  • Should be able to collect, collate and analyse the data for the Management
  • Tool / Technical Skills:
  • should have Basic computer knowledge - MS office
  • Finacle knowledge would be an added advantage

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Job Category : Recruitment
Hiring Process : Face to Face Interview
Who can apply : Experienced (3+ Years)
Country : India

About IDBI Intech Ltd.

Established in 2000, headquartered in Navi Mumbai, IDBI Intech Ltd. (Intech) is Global management consulting, technology services and outsourcing company, with approximately 700+ people serving clients all over India and overseas too. IDBI Intech Ltd. is a wholly owned subsidiary of IDBI Bank Ltd., which is India's leading new generation commercial bank. IDBI Bank has set up IDBI Intech Ltd. (Intech) to tap the IT services related opportunities arising in the BFSI sector.
This Job is Expired
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IDBI Intech Ltd. recruiting Call Centre Manager Experienced(3+ Years) candidates candidates nearby Navi Mumbai.IDBI Intech Ltd. vacancies for Call Centre Manager is recruited through Written-test, Face to Face Interview etc.
IDBI Intech Ltd. Company recruits a lot of Experienced(3+ Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in HR / Admin job field. The candidates nearby Navi Mumbai can apply for Call Centre Manager position in IDBI Intech Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IDBI Intech Ltd. recruitment, candidates are mostly chosen for the department of HR / Admin . To learn more about the current jobs and other details, it is better to go through official site of IDBI Intech Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of IDBI Intech Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IDBI Intech Ltd. and near your city and get a secured career.