Client Service Executive Jobs in Bangalore - Ossisto Technologies Pvt. Ltd.
Job Description
- Working in our fast paced client servicing team you will be responsible for managing all manner of client queries and issues.
- Working closely with our Client Service, Quality Assurance teams you’ll ensure our clients get the best experience.
- Client service executives must respond promptly to client inquiries in a courteous and professional manner, and they also conduct presentations for management as requested.
- Additionally, these executives help develop support and sales strategies, identify efficiency issues, and make sure case management workflows are resolved promptly.
- They also review contracts to ensure they meet client expectations and help ensure client issues are resolved promptly.
- Client service executives must prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition.
- In all tasks, these executives must follow company procedures to respect client privacy.
- This role requires Excellent Communication Skills (English), Excellent Task Comprehension & Prioritization and Problem Solving Skills.
- Regular client communication through telephone and emails
- Understand the clients, their requirements and develop a close business relationship
- Act as SPOC for clients
- Organizing, scheduling and liaising with our QA teams to deliver the top notch service to clients
- Timely responses and resolutions of client quires and requests to agreed SLAs
- Generating revenue and working to KPIs
- To work closely within the team and outside the team to complete the client tasks, quires
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id416357
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
Ossisto is a startup aimed at providing topnotch virtual assistance to international clients. We provide personal and business support services to our clients. A dynamic work place for the candidates who would love to learn while earning.
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