Client Service Executive Jobs in Bangalore - Ossisto Technologies Pvt. Ltd.

Client Service Executive

Ossisto Technologies Pvt. Ltd.

0 Years

15000 - 25000 Monthly

Expired

Posted: 02 May 18

Job Description

Working in our fast paced client servicing team you will be responsible for managing all manner of client queries and issues.
Working closely with our Client Service, Quality Assurance teams you’ll ensure our clients get the best experience.
Client service executives must respond promptly to client inquiries in a courteous and professional manner, and they also conduct presentations for management as requested.
Additionally, these executives help develop support and sales strategies, identify efficiency issues, and make sure case management workflows are resolved promptly.
They also review contracts to ensure they meet client expectations and help ensure client issues are resolved promptly.
Client service executives must prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition.
In all tasks, these executives must follow company procedures to respect client privacy.
This role requires Excellent Communication Skills (English), Excellent Task Comprehension & Prioritization and Problem Solving Skills.
Regular client communication through telephone and emails

Understand the clients, their requirements and develop a close business relationship
Act as SPOC for clients
Organizing, scheduling and liaising with our QA teams to deliver the top notch service to clients
Timely responses and resolutions of client quires and requests to agreed SLAs
Generating revenue and working to KPIs
To work closely within the team and outside the team to complete the client tasks, quires
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Job Particulars

Role customer service tech support

Education B.Com, BA, M.Com, MA, BCA, BSc

Who can apply Freshers

Hiring Process Written-test, Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id416357

Job Category BSc/BCA/BBM , Tech Support

Locality Address

State Karnataka

Country India

About Company

Ossisto is a startup aimed at providing topnotch virtual assistance to international clients. We provide personal and business support services to our clients. A dynamic work place for the candidates who would love to learn while earning.

Client Service Executive Job in Ossisto Technologies Pvt. Ltd. at Bangalore

Client Service Executive

Job Description

Job Particulars

About Company

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