Content Operations Specialist Jobs in Bangalore - Apple Inc.

Content Operations Specialist

Apple Inc.

0 to 3 Years

Not disclosed

Expired

Posted: 15 Jul 20

Job Description

Description

Description

Manage all Apple Products and services taxonomy in various Apple Care Digital systems - Manage Apple Care repair pricing information across various systems - Work with readiness team to plan availability of new products in all of Apple Care Digital systems, to ensure consuming applications like Support Website, Support App etc have the product information available on time. - Execute operational tasks related to our knowledge base content, including working on task-oriented details of administration - Understand current taxonomy systems, processes to identify areas of opportunities - Operationalize and manage content taxonomies - Work closely with Content Managers to update and maintain our Knowledge base content - Understand current digital content processes and identify areas of opportunities and explore process automation needs - Propose plans and gain agreement with product owners, knowledge base managers and others on the approach - Detail our content processes and tools as needed, or work with others to document - Ensure content processes are efficient and improve shared and re-usable resources

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Key Qualifications

Key Qualifications

Solid understanding of handling content and users in a CMS in Digital World, and an understanding of how an organization manages content
Experience using taxonomy systems to maintain product categories, attributes, and other metadata.
Basic experience in working on text editing tools like BBEdit
Superb organisational proficiency and attention to detail
Demonstrated ability to independently handle projects and communicate clearly with partner teams
Strong program or project leadership skills.
Passionate about website usability with great instincts for improving customer support experience
Experience in manual data management, content analysis, identifying trends, providing observations, and suggesting improvements
Experience writing requirements for content projects and tools
Good communication and social skills with the ability to quickly understand sophisticated processes and communicate them in simple language
Willingness to learn, and ability to work and multi-task in a fast-paced environment