Counsellor Jobs Opening in Chandigarh University at Kharar, Mohali

***Chandigarh University is Hiring for Counsellor (Female Only)***

The Counsellor in the Call Center at Chandigarh University plays a pivotal role in providing guidance and support to prospective students, parents, and other stakeholders. You will serve as a senior member of the call center team, helping individuals navigate the admission and enrollment process. Your expertise in understanding academic programs, admission requirements, and university policies will be essential in delivering accurate information and fostering a positive impression of the university.

Key Responsibilities:

1. Counseling and Guidance: 

o Provide in-depth counseling and guidance to prospective students and their families regarding academic programs, admission criteria, scholarships, and other university-related matters. 

o Respond to inquiries through phone, email, and other communication channels in a professional and informative manner.

2. Admission Process: 

o Assist students in completing applications and understanding the admission process. 

o Review application documents to ensure accuracy and completeness. 

o Coordinate with the admission team to facilitate smooth application processing.

3. Product Knowledge: 

o Maintain up-to-date knowledge of the university's academic programs, course offerings, and any changes in admission requirements. 

o Educate prospective students about the university's offerings and advantages.

4. Record Keeping: 

o Maintain accurate records of all interactions and inquiries. 

o Utilize the university's CRM system to manage student data and communication.

5. Customer Service: 

o Ensure a high standard of customer service, addressing inquiries, concerns, and issues with empathy and professionalism. 

o Handle escalated inquiries and provide resolutions.

6. Reporting: 

o Prepare reports on inquiry and counseling data, including conversion rates and other relevant metrics. 

o Share reports and insights with the Call Center Manager.

Qualifications and Skills:

Bachelor's degree in a relevant field.

Proven experience in counseling, admissions, or a related field, with at least 6months/2-3 years of experience.

Excellent verbal and written communication skills.

Strong interpersonal skills and the ability to build rapport with prospective students.

Customer-focused with a commitment to delivering exceptional service.

Proficiency in using CRM systems and standard office software.

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*Job Location - Mohali (Work from office)

*Academic qualification- Graduate in any field

*Shifts - Fixed day shifts

*Skills - Excellent Spoken English

*Salary - upto to 32,500 in hand (Depends Upon Interview)

*Experience - Minimum 6 month experience required

*free travel benefit for Chandigarh, Mohali, Kharar employees

Required Candidate Profile:-

Should be comfortable with Voice Process

Immediate Joiner

Full Time Job

*Note*

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1. What are the job requirements to apply for this Counsellor job position?
   
   • Ans: A candidate must have a minimum of 06 Months to 3 year experience as an Counsellor


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc, BSW
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 25000 and 32500 Monthly. The Salary will depend on the interview. This Counsellor is a Full Time in Mohali.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Counsellor is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Counsellor position?
   
   • Ans: There are immediate 1 job openings for Counsellor in our Organisation.