CSE Jobs in Bangalore - Envestnet Yodlee
Job Description
CSE
Customer Service Bangalore, India
Key Responsibilities :
- Service request queue management and timely resolution of technical cases escalated to the team
- Provides professional and helpful support for Yodlee products line(s), well prognosis, and/or completion product performance
- Investigates unusual or unsatisfactory product performance to determine root cause and preventative action
- Completes advanced product line training (Field Service Personnel not included)
- Handles special projects as assigned.
- Contributing to knowledge base system
- Work closely with other teams to bring in faster resolution
- Adherence to Process, Policy & Procedures Meeting and exceeding client SLA
- Engage on client calls as and when required until resolution
Job Particulars
Education Any Graduate
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id688621
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
Envestnet Yodlee is the leading data aggregation and data analytics platform powering dynamic, cloud-based innovation for digital financial services. Our platform has proudly fueled innovation for financial institutions (FIs) and fintech for over 19 years ultimately helping consumers get better lending rates, higher returns, and more. We are the market leader in financial data aggregation, partnering with more than 1,100 financial institutions and fintech innovators, including 15 of the top 20 U.S. banks, enabling a massive data network associated with tens of millions of consumers who use platform-related personalized apps and services. Notably, 60% of the financial data is gathered via structured data feeds with financial institutions.
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