CSR Jobs in Mumbai,Navi Mumbai - HGS

Greetings from HGS,

ABOUT HGS

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 70,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.

HGS currently has a global footprint of 55 delivery centers in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.

Hinduja Group of Companies:

Ashok Leyland
Hinduja Foundries Ltd
Hinduja Bank (Switzerland) Ltd
IndusInd Bank
Hinduja Global Solutions Ltd
Gulf Oil Corporation Ltd
Hinduja National Power Corporation Ltd
IndusInd Media and Communications Ltd
Ashok Leyland Wind Energy Ltd

Job Description:

Job Role: Associate
Position:  Customer Support Associate  - Voice.

Experience: 0 - 2 Years
Educational Qualification: Diploma / Any Graduation

Gender: Male & Female
Compensation: 1,24,000 p.a. to 1,80,000 p.a.
Shift Timings: Rotational : Morning / Afternoon – No Night Shift
Location: 5th Floor, Tower 3 Vashi Station Building, Navi Mumbai..

Position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 

Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Desired Skills and Abilities

·         Any one Regional Language Communication Skill {Hindi and English}

·         Fluent in English Communication

·         Basic Telephone Etiquettes

·         Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills

·         Ability to write, read and speak English to suit business need

·         Customer Focus and Being Attentive

Benefits:

• An associate with us is entitled to the following benefits:
• Life Insurance for self
• Medical Insurance for self, banking facilities, Travel desk, Medical facility and Doctor-on-call

Venue: 

Hinduja Global Solutions

5th Floor Tower 3, Vashi Station Building, Navi Mumbai - 400 703.

Landmark: Opposite to Raguleela Mall

Contact HR Person: Umesh @ +91