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Customer Associate-Voice process Jobs in Indore - MMF Infotech Technologies Pvt Ltd

Customer Associate-Voice process
MMF Infotech Technologies Pvt Ltd
2014 - 2020
10000 - 18000 Per Month
Customer Associate-Voice process Jobs in Indore - MMF Infotech Technologies Pvt Ltd
Last Date 11 Apr 2020
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MMF Infotech Technologies Pvt Ltd - Job Details

Date of posting: 11 Feb 20
Customer Associate (Voice process):-
The roles and responsibilities of customer associate include the following:-
1.Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.
2.Responsible for rendering useful administrative support to other members of the customer care team.
3. Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
4.Responsible for monitoring Call tracking for responses from an administrative team so call returns are done in a timely fashion.
5.Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
6.Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.      
Customer Support (Non Voice Process):-
The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a dynamic, high volume contact centre environment.
Job Responsibility
1.Comprehend and process all email and chat correspondences from customers in a timely manner.
Job Responsibility
1.Comprehend and process all email and chat correspondences from customers in a timely manner.
2.Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat.
3.Complete all customer care follow-ups in a timely fashion.
4.Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
5.Provide alternatives & Superior customer experience on emails and chat.
6.Ability to take quick decisions and respond to customer inquiries in an appropriate manner.
7.Be nimble and flexible to serve in multi-channel environment as per business requirement.   

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About MMF Infotech Technologies Pvt Ltd

MMF Infotech is a renowned IT solutions provider, and we offer a comprehensive package of tech-savvy services clubbed with innovative solutions. As a leading technology partner, we hold expertise in Digital marketing, SEO, SMM, Web Design, Mobile App development, Ecommerce development, Back Office Support services and Emerging technologies like Alexa Skills, Machine Learning and Artificial Intelligence.We do not deal with domestic clients, we have clients from international market like: U.K. , U.S.A., China etc and therefore the candidate must possess excellent written and verbal communication skills. 
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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MMF Infotech Technologies Pvt Ltd recruiting Customer Associate-Voice process candidates nearby Indore.MMF Infotech Technologies Pvt Ltd vacancies for Customer Associate-Voice process is recruited through Written-test, Face to Face Interview etc.
MMF Infotech Technologies Pvt Ltd Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, BSc, BCA, MBA/PGDM, BE/B.Tech, Diploma, B.Com, Other Graduate, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Indore can apply for Customer Associate-Voice process position in MMF Infotech Technologies Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the MMF Infotech Technologies Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of MMF Infotech Technologies Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of MMF Infotech Technologies Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in MMF Infotech Technologies Pvt Ltd and near your city and get a secured career.