Customer Care Executive - Chat Process Jobs Opening in ALPHA AND OMEGA IT PRIVATE LIMITED at Mysore-Others, Mysore
Customer Care Executive - Chat Process
Job Description
- Customer Care Executive - Chat Process
Location: Mysore | Mode: On-site
Interview Mode: Walk-in
Job
Description:
Join our dynamic Customer Support Team as a Customer Care Executive - Chat Process. You'll be handling customer queries through chat, ensuring
excellent service and timely resolutions.
Shift: Rotational (9-hour shifts)
Languages Required: English + any regional language (Tamil, Kannada,
Telugu, Malayalam)
Qualification: Minimum Intermediate (12th pass) with valid documents
Salary: ₹13,000 – ₹16,000 (Based on experience and interview
performance)
Key Skills:
- Strong communication
- Customer-centric mindset
- Mandatory Documents CV Aadhar Pan Card and last Qualification
Key Responsibilities:
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Customer Interaction via Chat:
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Respond to customer inquiries promptly and professionally via live chat.
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Resolve customer issues, answer questions, and provide information related to products, services, or company policies.
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Assist customers with navigating websites or applications to troubleshoot problems or provide product information.
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Issue Resolution:
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Understand customer issues and provide appropriate solutions or escalate complex cases to higher management or technical teams.
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Ensure timely resolution of customer issues while providing clear instructions and maintaining a positive experience.
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Follow up with customers to ensure their concerns are addressed and they are satisfied with the service provided.
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Product and Service Knowledge:
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Maintain a thorough understanding of the company’s products and services in order to provide accurate information to customers.
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Stay up-to-date with any changes to products, policies, or processes that affect customer service.
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Quality Assurance:
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Maintain high standards of customer service by adhering to company policies, guidelines, and quality standards.
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Ensure that customer queries are handled efficiently and within company response time targets.
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Achieve and maintain high customer satisfaction levels by delivering effective, friendly, and courteous service.
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Documentation:
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Accurately log and update customer interactions and queries in the company’s customer relationship management (CRM) system.
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Document all customer feedback and issues to help identify trends and areas for improvement.
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Multitasking and Efficiency:
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Handle multiple chat conversations simultaneously while maintaining focus on the quality of service.
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Prioritize and manage customer requests based on urgency and complexity.
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Team Collaboration:
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Work closely with other team members to share knowledge and improve the overall customer experience.
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Collaborate with the technical support or back-office teams for issues requiring further assistance or technical troubleshooting.
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More information about this Customer Care Executive - Chat Process Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive - Chat Process job
- What are the job requirements to apply for this Customer Care Executive - Chat Process job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive - Chat Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE), Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 16000 Monthly. The Salary will depend on the interview. This Customer Care Executive - Chat Process is a Full Time in Mysore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive - Chat Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive - Chat Process position?
- Ans: There are immediate 1 job openings for Customer Care Executive - Chat Process in our Organisation.
Job Particulars
About Company
Mysore 
Freshers 
Salary not disclosed 
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
