Customer Care Executive Domestic Jobs in Hyderabad - Tata Business Support Services
Customer Care Executive Domestic
0 Years 
10000 - 16000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
- Attend inbound & Out Bound calls sometime respond through email and chat of customers with regards to give or take information.
- Ability to up sell/ cross sell.
- Ability to understand what makes the customer tick.
- Implement all feedback given by Supervisors.
- Questions team leader or manager to obtain full understanding of what information is being requested.
- Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
- Manage length of calls.
Job Particulars
About Company
Tata Business Support Services was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from 'E2E SerWiz Solutions to 'Tata Business Support Services Limited' in 2008.
In 2004, the company was the first to launch automated language based routing at all India level making it the pioneer in applying hub and spoke model to BPM industry. In 2005, Tata BSS became the first company to have 3 disaster recovery sites for Indian operations. Early 2007, the company won another first when it launched its proprietary multi-vendor platform for third party auto-insurance.
On 31 March 2014, Tata BSS had 45+ clients across the globe. Over 85% of its workforce is into sales and customer service. Locations: Tata BSS has global presence with offices and 19 development centres in India, US and Europe.
Tata BSS manages its operations in a hub & spoke model, distributed throughout India. Over 1.2 million customers connect every day. In recent years, the company has begun shifting part of its operations from the core hub in Hyderabad to its secondary hub in Pune, India.
