Customer Care Executive Domestic Jobs in Hyderabad - Tata Business Support Services

Customer Care Executive Domestic
Tata Business Support Services
Tata Business Support Services
Last Date 13 Apr 2018

Tata Business Support Services - Job Details

Date of posting: 12 Feb 18

  • To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
  • Attend inbound & Out Bound calls sometime respond through email and chat of customers with regards to give or take information.
  • Ability to up sell/ cross sell.
  • Ability to understand what makes the customer tick.
  • Implement all feedback given by Supervisors.
  • Questions team leader or manager to obtain full understanding of what information is being requested.
  • Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
  • Manage length of calls. 

Hiring Process : Face to Face Interview

About Tata Business Support Services

Tata Business Support Services was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from 'E2E SerWiz Solutions to 'Tata Business Support Services Limited' in 2008.

In 2004, the company was the first to launch automated language based routing at all India level making it the pioneer in applying hub and spoke model to BPM industry. In 2005, Tata BSS became the first company to have 3 disaster recovery sites for Indian operations. Early 2007, the company won another first when it launched its proprietary multi-vendor platform for third party auto-insurance.

On 31 March 2014, Tata BSS had 45+ clients across the globe. Over 85% of its workforce is into sales and customer service. Locations: Tata BSS has global presence with offices and 19 development centres in India, US and Europe.

Tata BSS manages its operations in a hub & spoke model, distributed throughout India. Over 1.2 million customers connect every day. In recent years, the company has begun shifting part of its operations from the core hub in Hyderabad to its secondary hub in Pune, India.

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Tata Business Support Services recruiting Customer Care Executive Domestic fresher’s in Hyderabad. The Tata Business Support Services vacancies for Customer Care Executive Domestic is filled through Face to Face Interview etc.
Tata Business Support Services jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Care Executive Domestic should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Tata Business Support Services recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Tata Business Support Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Tata Business Support Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.