Customer Care Executive - International Voice Process Jobs Opening in NMB SALES & Technology at Salt Lake, Kolkata
Customer Care Executive - International Voice Process
Job Description
We’re Hiring: Customer Care Executive - International Voice Process
Looking to kickstart your career with a leading BPO or to take your skills to the next level?
Role: Customer Care Executive
Freshers with excellent communication skills OR
Minimum 6 months experience in outbound international voice process
Requirements:
Strong command over English
Experience in processes like survey, website sales, solar panels, gas & electricity, or any other international outbound voice process is preferred
Flexible with UK shifts
Key Responsibilities:
1. Customer Interaction:
-
Answer incoming calls from international customers in a professional and polite manner.
-
Make outbound calls (if required) for follow-ups, confirmation, or issue resolution.
-
Understand customer needs, listen actively, and provide effective solutions on the first call (First Call Resolution).
2. Issue Resolution:
-
Resolve customer complaints, account inquiries, product or service-related questions.
-
Troubleshoot problems and provide step-by-step guidance as per standard operating procedures.
-
Escalate complex or unresolved issues to the appropriate department/team while keeping the customer informed.
3. Documentation and Reporting:
-
Maintain accurate and detailed records of every customer interaction in the CRM system.
-
Update case logs, issue categories, call outcomes, and follow-up actions as required.
-
Report recurring issues or feedback to supervisors for process improvement.
4. Service Quality & Compliance:
-
Adhere to company policies, call handling scripts, and service quality standards.
-
Maintain call handling metrics such as Average Handling Time (AHT), Call Quality Score, and Customer Satisfaction (CSAT).
-
Comply with data privacy regulations and confidentiality agreements.
5. Training and Development:
-
Participate in regular product/process training sessions and soft skill development workshops.
-
Stay updated with company offerings, changes in process, or product features.
Key Skills:
-
Excellent spoken English with neutral or global accent
-
Clear and confident verbal communication
-
Strong listening and interpersonal skills
-
Ability to handle irate or demanding customers with patience
-
Basic computer literacy (MS Office, typing, CRM tools)
-
Multitasking ability and attention to detail
More information about this Customer Care Executive - International Voice Process Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive - International Voice Process job
- What are the job requirements to apply for this Customer Care Executive - International Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive - International Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive - International Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive - International Voice Process position?
- Ans: There are immediate 1 job openings for Customer Care Executive - International Voice Process in our Organisation.
