Customer Care Executive Jobs in Bangalore - Yesh HR consultancy services PVt Ltd

Customer Care Executive

Yesh HR consultancy services PVt Ltd

1 Years

10000 - 11000 Monthly

Expired

Posted: 28 Dec 16

Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Opens customer accounts by recording account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Refer unresolved customer grievances or special requests to designated departments for further investigation.