Customer Care Executive Jobs in Gurgaon - VR TALENT HUNTERS

Job Summary:

• As a customer experience specialist, you are responsible for ensuring that company’s customers have a phenomenal experience. Hence, this role goes much beyond being a simple call center agent. 
• You will be expected to interact with customers to understand their needs, and find them the right service provider for completion of personal projects. 
• Additionally, you will be expected to build a relationship with the customer and push them for conversion.
  

Responsibilities and Duties:

• Contact our customers who have put in requests
• Understand their needs and pick up on additional or missing details
• Identify and overcome objections
• Take the customer through the sales process
• Obtain customer information
• Ensure customers get enough number of quotations from providers
• Follow up regularly to ensure lead conversion
• Maintain customer/potential customer data base
• Complete records of telephonic interactions, orders and account
• Regularly update the Business Development with customer-provider issues
• Provide email, chat and facebook support to customers

Required Experience, Skills and Qualifications:

• Fast and accurate typing skills
• Ability to think through a business both strategically and operationally
• Strong interpersonal, time management, and problem-solving skill
• 0-2 years of experience in providing customer services
• Salary: Upto Rs. 18,000 per month
  

Benefits: As per the performances 

• Job Type: Full-time
  
• Fixed Day Shifts 
  
• Salary:Upto ₹18000/month