Customer Care Executive Jobs in Kolkata - Mountwood Solutions Pvt Ltd

Mountwood Solutions Pvt. Ltd., a professionally managed company with experience in various fields and the fundamental business strategy to build long-term client relationships, now presents a brand new venture.

Mountwood Solutions Pvt. Ltd. was started in response to ever increasing need of High quality low cost Business Process Outsourcing services in Kolkata        . Having seen the need to provide UK, USA and Australia based companies with Call Centre, Service Management and Back Office Solutions, Mountwood Solutions was formed.

The state of the art infrastructure selected is both scalable and flexible providing for small to corporate sized enterprises. It has a distinct location advantage.

We bring to the world a whole new class of services and a unique approach to customer satisfaction. We serve to the world and an extensive portfolio of services in the most professional manner and also adhering to the industry standards. We share our knowledge of offshore development, our deep project management experiences, processes and methodology and wide network of personnel sources to ensure an outsourcing strategy that works for our clients. With strong plans of investing in people and technology, our strategy revolves around an inexorable commitment to provide superior services using world-class technology. The aim is to build a culture, based on our values of integrity and trust; supported by action with results.

Mountwood provides Inbound and Outbound Voice based services, Web based and E-mail based services, Back-Office services and services related to Data Processing and Data Analytics. Based on our rich domain understanding and vast experience, Mountwood Solutions Pvt. Ltd. will provide solutions for

Banking

Travel

Tele-Communication Services

Insurance

Health care

Airports

Yellow Pages

Retail

Research

  And their functionalities

Business Development

Customer Care

Human Resource

Finance

To corporations of any size across the globe.

Services

Mountwood Solutions is a commercial centre, with back-up facilities. It is a fully servicing outsourced Contact Centre company, committed to providing superior value to our clients. Besides the cost advantage, our services ensure quick and accurate responses to our clients' customers. Through inventive tools, we deliver long-term sustainable benefits to our clients.

Solutions come in different services, in order to meet the diverse needs of individual Clients. Mountwood has a complete solution to providing a different service all together.

Our existing and prospective clients can make significant savings by using our extensive range of call centre, back office and facility management solutions.

Our contact centre offer businesses a full range of management services to drive sales growth, customer services and back office operations. In addition, we can provide a full IP network to enhance and expand company communications.

Outbound Services

Telecom

- Telemarketing lead management - Product Promotion

- Lead Generation / Qualification of  - Research Surveys and Polling

telemarketing lead lists                - Customer Satisfaction

- Decision Maker Contacts             - Telephone and Web Based

- Appointment Scheduling              Business Development

- Debt Collection Services              - Up Sell/Cross Sell Campaigns

- Database Selling                        - Direct Mail Follow-up

- Market Intelligence Services        - Seminar Population

Banking / FSS (Retail Banking, Mortgage, Credit Cards, travels & tourism)

- Lead generation                         - Customer service management

- Cold calling                                 for international banks, software

- Script development                      firms, telecom service providers,

- Plan management                        credit card companies etc.

- Up selling                                  - Airline ticketing and reservations

- Plan migration                           - Database cleansing and updating

- Payment follow ups                    - Third party verification

- Debts follow ups                        - Record verification

- Tele banking                              - Fraud detection /prevention Calls

- Direct response television            - Welcome / thank-you calls

- Continuity sales calls