Customer Care Executive Jobs in Noida - Ienergizer
Customer Care Executive
Job Description
Job
Description
To
provide a seamless experience addressing customer's questions or
issues over the phone and to efficiently fulfil all the assigned job
responsibilities as per the prerequisites.
Minimum
Qualification Criteria:-
1. Undergraduate/Graduate
2.
Fresher and Experience are also eligible
Desirable
qualifications:
1. Good communication skills (Written/Verbal)
is the foremost priority.
2. Good customer service skills &
should display good analytical abilities
3. Prior experience in
BPO voice process shall be preferred.
Job
Responsibilities:
1. Provide splendid customer services to
customers in a friendly and courteous manner at all times.
2. Have
sufficient knowledge about the products and services and respond to
all inquiries accordingly.
3. Improve the Customers Experience
with the Client Services by ensuring that the Customers Issues are
attended promptly and all their concerns are resolved immediately.
4.
Ensure that all the Company Policies and procedures, code of conduct
and regulatory guidelines are strictly complied to while servicing
the customers.
5. Suggest effective ways through which the Client
can promote its products and services and increase customer
satisfaction.
6. Ensure that customer's confidential information
is properly protected and only used for official purposes.
Required
Knowledge and Skills:-
1. Effective listening skills
demonstrated by the ability to listen to other people talk without
interruptions, understand them and then promise solutions or make
contributions based on points made.
2. Strong communication skills
characterized by excellent writing and speaking skills.
3. Must
possess good multi-tasking skills.
4. Should have good negotiation
skills and be able to influence people.
5. Ability to use
computers efficiently and must learn how to use new software/CRM.
6.
Must be patient and willing to help others in solving problems while
maintaining a positive attitude at all times.
7. Must have a keen an eye for detail and follow instructions.
