Customer Care Executive Jobs Opening in Auquall BPO Services Private Limited at DLF Cyber City, Gurgaon-Others, Gurgaon

Customer Care Executive

Auquall BPO Services Private Limited

0 Years

Not disclosed

Expired

Posted: 13 Apr 22

Customer Care Executive

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Required Skills:-