Customer Care Executive Jobs Opening in BPO at DLF Cyber City, DLF Phase 1, DLF Phase 3, Gurgaon
Job Description
Job Summary:
We are looking for a professional, customer-focused, and empathetic Customer Care Executive to join our support team. As the first point of contact for customers, you will be responsible for addressing queries, resolving complaints, processing service requests, and ensuring overall customer satisfaction. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer concerns with patience and efficiency.
You will play a vital role in representing the company’s values and maintaining our reputation for outstanding customer service.
Key Responsibilities:
1. Customer Interaction:
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Handle inbound and outbound calls, emails, chats, or messages from customers.
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Respond promptly to customer inquiries and provide accurate information.
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Resolve issues or direct the call/chat/email to the appropriate department when necessary.
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Maintain a friendly and empathetic tone in all customer interactions.
2. Issue Resolution:
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Log customer complaints and troubleshoot common issues based on company policies.
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Escalate unresolved or complex issues to supervisors or the technical team when needed.
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Follow up with customers to ensure their problems are resolved to their satisfaction.
3. Order/Service Support:
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Assist customers with product or service information, order status, returns, refunds, account setup, or billing queries.
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Guide customers through procedures, product features, or basic troubleshooting steps.
4. Documentation & Reporting:
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Accurately update customer records in the CRM or support systems.
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Maintain detailed notes of each customer interaction and issue resolution.
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Share regular reports with supervisors regarding feedback, common complaints, and service gaps.
5. Process Adherence:
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Follow standard operating procedures (SOPs) and service protocols consistently.
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Meet defined KPIs such as first-call resolution, average handling time, and customer satisfaction score (CSAT).
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Handle sensitive information securely and maintain data privacy at all times.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Join a Top Multinational BPO (Business Process Outsourcing) Company known globally for its excellence in customer service, operational efficiency, and innovation. With a strong presence across multiple countries, this industry leader serves Fortune 500 clients in sectors like technology, telecom, healthcare, banking, retail, and more.
The company offers a dynamic and inclusive work environment, focused on career growth, skill development, and employee well-being. Known for its world-class training programs, supportive leadership, and diverse teams, it’s the perfect launchpad for freshers looking to build a long-term career in the corporate world.
Whether you're starting your journey or seeking stability with growth, this MNC is committed to nurturing talent and empowering individuals to reach their full potential.
Gurgaon, Mumbai 
Freshers 
Salary not disclosed 
B.Com(Service Industry Management), BA(Political Economy), BCA, BE/B.Tech(Computer Science and Design (CSD)), BSc(Aerospace Engineering)
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
