Customer Care Executive Jobs Opening in Jobdunia at Malad West, Mumbai
Customer Care Executive
Job Description
Looking to boost your career in customer service? This is your chance!
Location: Malad, Mumbai
Key Responsibilities
1. Customer Interaction & Assistance
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Handle inbound and outbound calls, emails, and chat inquiries from customers.
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Understand customer queries and provide accurate, timely, and complete information.
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Assist customers in placing orders, booking services, or accessing company offerings.
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Ensure a polite, professional, and customer-friendly approach in every interaction.
2. Issue Resolution & Complaint Handling
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Address customer problems and provide effective solutions within defined timelines.
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Record complaints and ensure proper follow-up until closure.
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Escalate complex issues to senior team members or other departments when necessary.
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Maintain a high first-call resolution (FCR) rate to improve customer satisfaction.
3. Product & Service Knowledge
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Develop a thorough understanding of the company’s products, services, and policies.
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Provide customers with detailed explanations about pricing, features, and benefits.
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Keep yourself updated with new product launches, upgrades, and offers.
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Suggest alternative solutions when a requested product/service is unavailable.
4. Customer Relationship Management
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Build and maintain positive relationships with customers to ensure long-term loyalty.
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Follow up with customers after resolving queries to confirm satisfaction.
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Collect customer feedback and share insights with the management team.
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Promote cross-selling and up-selling opportunities wherever applicable.
5. Documentation & Reporting
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Record all customer interactions, complaints, and resolutions accurately in the CRM system.
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Maintain proper documentation for future reference and audits.
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Prepare daily, weekly, and monthly reports related to customer queries, complaints, and resolutions.
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Share insights with team leaders to improve service quality and response times.
6. Coordination with Internal Teams
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Collaborate with the sales, technical, operations, and logistics teams to resolve customer concerns.
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Provide feedback to relevant departments for service improvement and process optimization.
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Work closely with team leaders and managers to achieve customer satisfaction KPIs.
Required Skills & Competencies
1. Technical Skills
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Basic knowledge of MS Office (Word, Excel, PowerPoint).
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Familiarity with CRM tools, helpdesk software, and call management systems (preferred).
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Ability to handle multiple communication channels like phone, email, and chat platforms.
2. Communication Skills
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Excellent verbal and written communication in English and regional languages.
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Strong listening skills to understand customer requirements clearly.
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Ability to explain complex information in a simple, customer-friendly manner.
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Confident and polite personality to maintain professionalism.
3. Problem-Solving Skills
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Proactive approach to identify issues and provide quick solutions.
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Ability to remain calm and composed in stressful or challenging situations.
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Logical thinking to analyze problems and suggest effective resolutions.
4. Interpersonal Skills
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Empathy and patience while dealing with frustrated or confused customers.
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Ability to build rapport and maintain long-term relationships.
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Positive and friendly attitude to ensure a great customer experience.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Mumbai 
0.6 to 3+ Years 
Salary not disclosed 
B.Com
Gurgaon, Mumbai, Pune
3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
1 to 2 Years
Salary not disclosed
B.Com
Gurgaon, Mumbai, Chennai
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Mumbai
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE), Other Graduate
Mumbai
0 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Delhi, Mumbai, Jaipur
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
0 to 2 Years
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
BSc
Mumbai
Freshers
Salary not disclosed
Any Graduate
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, LLB
Mumbai
Freshers
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B.Com, BA, BBA/BBM, LLB
Mumbai, Nagpur
Freshers
Salary not disclosed
B.Com, BE/B.Tech
Mumbai
0.6 to 3+ Years
Salary not disclosed
LLM, B.Arch, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate
Mumbai
Freshers
Salary not disclosed
Diploma, BCA, BE/B.Tech
Mumbai
Freshers
Salary not disclosed
Any Graduate 
