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Customer Care Executive Jobs Opening in RODINDIGITALSYSTEM at Kochin-Others, Kochi, Kollam

Customer Care Executive

experience-icon 0 Years
salary-icon 8000 - 12000 Monthly

Posted: 09 Jul 24

Job Description

Key Responsibilities of a Customer Care Executive
  • Customer Interaction:

    • Handle inbound and outbound calls, emails, and chat inquiries from customers.
    • Address customer inquiries, complaints, and requests in a professional and timely manner.
    • Provide accurate information regarding products, services, and policies.
  • Problem Resolution:

    • Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
    • Escalate complex issues to higher-level support or relevant departments when necessary.
    • Follow up with customers to ensure their issues are fully resolved.
  • Product Knowledge:

    • Maintain a thorough understanding of the company's products and services.
    • Keep updated with any changes or new product launches.
    • Educate customers on product features and benefits.
  • Customer Feedback:

    • Collect and document customer feedback to help improve products, services, and customer experience.
    • Communicate recurring issues and potential improvements to management.
  • Documentation and Reporting:

    • Record customer interactions and transactions accurately in the company’s CRM system.
    • Generate reports on customer service activities, performance metrics, and trends.
    • Maintain and update customer records.
  • Team Collaboration:

    • Work closely with other departments (e.g., sales, technical support, billing) to resolve customer issues.
    • Participate in team meetings and training sessions to stay informed about new products and procedures.
  • Customer Retention:

    • Engage with customers to build strong relationships and loyalty.
    • Implement strategies to retain customers and reduce churn rates.
  • Quality Assurance:

    • Adhere to company policies, procedures, and quality standards.
    • Continuously strive to improve service quality and efficiency.
  • Technical Support:

    • Provide basic technical support and troubleshooting for products and services.
    • Guide customers through technical processes and help them resolve technical issues.
  • Sales Support:

    • Assist with upselling and cross-selling products and services when appropriate.
    • Inform customers about promotions, offers, and new products.
  • Additional Responsibilities
    • Training and Development: Participate in ongoing training to enhance customer service skills and product knowledge.
    • Multitasking: Manage multiple customer interactions simultaneously while maintaining high service standards.
    • Conflict Resolution: Handle difficult customers and situations calmly and professionally, aiming for a positive resolution

    More information about this Customer Care Executive Job

    Please go through the below FAQs to get all answers related to the given Customer Care Executive job

    1. What are the job requirements to apply for this Customer Care Executive job position?
      • Ans: A candidate must have a minimum of fresher as an Customer Care Executive

    2. What is the qualification for this job?
      • Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE), 10th Pass (SSC)

    3. What are the salary requirements for this job?
      • Ans: The salary range is between 8000 and 12000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Kochi, Kollam.

    4. What is the hiring Process of this job?
      • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

    5. This Customer Care Executive is a work from home job?
      • Ans: No ,its not a Work from Home Job.

    6. How many job vacancies are opening for the Customer Care Executive position?
      • Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.

    Job Particulars

    Who can apply Freshers
    Hiring Process Walk - In
    Employment TypeFull Time
    Job Id2481351
    Locality Address Kochin-Others
    State Kerala
    Country India

    About Company

    Rodin Digital is known for producing high-quality digital printing machines. These machines are designed to meet the needs of various industries, including commercial printing, packaging, and large-format printing. Here are some key features and aspects of Rodin Digital's selling points:

    Features of Rodin Digital Printing Machines
  • High Resolution and Print Quality:

    • Rodin Digital printers offer high-resolution printing, ensuring sharp and vibrant prints. This makes them ideal for producing marketing materials, high-end packaging, and detailed graphics.
  • Versatility:

    • These machines can handle a wide range of media types, including paper, cardboard, plastics, and textiles. This versatility makes them suitable for various applications, from business cards to large banners.
  • Speed and Efficiency:

    • Rodin Digital printers are designed to operate at high speeds without compromising on quality. This efficiency is crucial for meeting tight deadlines and high-volume printing demands.
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