Customer Care officer Jobs in Pune - I Soft Solutions

Customer Care officer
I Soft Solutions
I Soft Solutions
Last Date 28 Apr 2018

I Soft Solutions - Job Details

Date of posting: 27 Feb 18
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Hiring Process : Face to Face Interview

About I Soft Solutions

  • i-softsolutions is an e-commerce website headquartered at Pune, India. 
    i-softsolutions was founded by NEW YUG EDUSOFT PVT. LTD. in 2013.

  • i-softsolutions provides services aimed towards transfer fast, easy and efficient mobile payment solutions.

  • i-softsolutions provides with the all mobile operators in all states in India for prepaid mobile, DTH, and Datacard recharges
    and postpaid mobile, landline, and Datacard bill payment.

  • i-softsolutions provides safe, robust and reliable mobile payment services, to facilitate instant and simple on-line recharge.

  • As the fastest growing market of its kind within the world, India's mobile phone / recharge business is a hotbed of 
    opportunities. i-softsolutions is an effort to harness this very power and growth of the country's mobile phone industry
    to introduce the concept. To save you from carrying wads of cash and a range mobile phones,
    i-softsolutions puts all the facility right into the web-page or single mobile phone.

  • At i-softsolutions , we believe that combining technology with our daily life is a necessity. Our ideologies to make
    transactions simple, efficient and quick, forms the backbone of our organization.

  • We focus on distributors as they form an interactive platform for customers and are intimately aware of customer- needs and wants.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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I Soft Solutions recruiting Customer Care officer fresher’s in Pune(Baner ). The I Soft Solutions vacancies for Customer Care officer is filled through Face to Face Interview etc.
I Soft Solutions jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Customer Relationship, Customer Service. The candidates with M.Com, 12th Pass (HSE), BCA, PG Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Care officer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to I Soft Solutions recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of I Soft Solutions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of I Soft Solutions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.