Customer Care officer Jobs in Pune - I Soft Solutions
Customer Care officer
Job Description
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Job Particulars
About Company
i-softsolutions is an e-commerce website headquartered at Pune, India.
i-softsolutions was founded by NEW YUG EDUSOFT PVT. LTD. in 2013.i-softsolutions provides services aimed towards transfer fast, easy and efficient mobile payment solutions.
i-softsolutions provides with the all mobile operators in all states in India for prepaid mobile, DTH, and Datacard recharges
and postpaid mobile, landline, and Datacard bill payment.i-softsolutions provides safe, robust and reliable mobile payment services, to facilitate instant and simple on-line recharge.
As the fastest growing market of its kind within the world, India's mobile phone / recharge business is a hotbed of
opportunities. i-softsolutions is an effort to harness this very power and growth of the country's mobile phone industry
to introduce the concept. To save you from carrying wads of cash and a range mobile phones,
i-softsolutions puts all the facility right into the web-page or single mobile phone.At i-softsolutions , we believe that combining technology with our daily life is a necessity. Our ideologies to make
transactions simple, efficient and quick, forms the backbone of our organization.We focus on distributors as they form an interactive platform for customers and are intimately aware of customer- needs and wants.
