Customer / Collection service Executive Jobs in Chennai - Monexo fintech pvt ltd
Customer Service Associate
Receiving and placing customer service telephone calls
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
Resolving customer complaints, managing database records, drafting status reports on customer service issues
Data entry and research as required to troubleshoot customer problems
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Monexo is an online peer to peer lending marketplace with the goal of providing superior customer experience and removing the friction in the borrowing process with the use of robust technology.