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Customer / Collection service Executive Jobs in Chennai - Monexo fintech pvt ltd

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Customer Service Associate

Monexo fintech pvt ltd
experience-icon 0 to 1 Years
salary-icon 12000 - 15000 Monthly
qualification-icon B.Arch, B.Com, BA(History), BBA/BBM, BCA, BE/B.Tech(Electrical & Electronics Engineering (EEE)), BHM, BSc(Mathematics / Applied Mathematics), BVSc, CA, CS, BAMS, BSW, Other Graduate(Other Graduate)
location-icon Chennai(Adambakkam , Adyar , Guindy , Saidapet , Velachery )
Expired

Posted: 30 Oct 21

Job Description

Duties:

    Receiving and placing customer service telephone calls

    Maintaining solid customer relationships by handling questions and concerns with speed      and professionalism

    Resolving customer complaints, managing database records, drafting status reports on customer service issues

    Data entry and research as required to troubleshoot customer problems

Responsibilities:

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.

    Responding promptly to customer inquiries.

    Communicating with customers through various channels.

    Acknowledging and resolving customer complaints.

    Keeping records of customer interactions, transactions, comments, and complaints.

    Communicating and coordinating with colleagues as necessary.

    Providing feedback on the efficiency of the customer service process.

Job Particulars

Education B.Arch, B.Com, BA(History), BBA/BBM, BCA, BE/B.Tech(Electrical & Electronics Engineering (EEE)), BHM, BSc(Mathematics / Applied Mathematics), BVSc, CA, CS, BAMS, BSW, Other Graduate(Other Graduate)
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time

About Company

Monexo is an online peer to peer lending marketplace with the goal of providing superior customer experience and removing the friction in the borrowing process with the use of robust technology.

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