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Customer / Collection service Executive Jobs in Chennai - Monexo fintech pvt ltd

Customer Service Associate
Monexo fintech pvt ltd
Chennai(Adambakkam , Adyar , Guindy , Saidapet , Velachery )
BVSc, BBA/BBM, CS, BSc(CS, Mathematics), BCA, BE/B.Tech(Electronics, Auto, Bio-Medical /Bio-Technology Engg, CSE, EEE), BHM, BSW, CA, BAMS, B.Arch, B.Com, Other Graduate, BA(Accountancy, Bank Management, Business Economics, Business Management, Commerce, Economics, English, History)
2018 - 2021
0 to 1 Years
12000 - 15000 Monthly
Customer / Collection service Executive Jobs in Chennai - Monexo fintech pvt ltd
Last Date 29 Dec 2021
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Monexo fintech pvt ltd - Job Details

Date of posting: 30 Oct 21

Duties:

    Receiving and placing customer service telephone calls

    Maintaining solid customer relationships by handling questions and concerns with speed      and professionalism

    Resolving customer complaints, managing database records, drafting status reports on customer service issues

    Data entry and research as required to troubleshoot customer problems

Responsibilities:

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.

    Responding promptly to customer inquiries.

    Communicating with customers through various channels.

    Acknowledging and resolving customer complaints.

    Keeping records of customer interactions, transactions, comments, and complaints.

    Communicating and coordinating with colleagues as necessary.

    Providing feedback on the efficiency of the customer service process.

Job Summary

Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Freshers and Experienced (0 to 1 Years )
Country : India

About Monexo fintech pvt ltd

Monexo is an online peer to peer lending marketplace with the goal of providing superior customer experience and removing the friction in the borrowing process with the use of robust technology.

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English Speaking, Hindi Speaking

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