Customer Connect Jobs in Mumbai - MCaffeine

Customer Connect

MCaffeine

0 Years

Not disclosed

Expired

Posted: 17 Mar 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Answer inbound calls and callback unattended/missed calls or call attempts
2. Respond to customer queries through email/WhatsApp/social media
3. Emphasize customer satisfaction/delight
4. Document customer interactions according to standard operating procedures
5. Follow up customer calls where necessary
6. Provide accurate, valid, and complete information by using the right methods/tools
7. Deal with customer query issues and churn out an easy-to-follow solution
8. Respond to queries in a timely and professional manner
9. Take the extra mile to engage customers
10. Establish a positive rapport with customers

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 17th Mar'22 and 21st Apr'22

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks

Certificate

Letter of recommendation

Number of openings

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeInternship / Projects

Job Id1452811

Job Category Diploma , Tech Support

Locality Address

State Maharashtra

Country India

About Company

MCaffeine is India's first caffeinated personal care brand. We are a digital-first brand that is engineered in India. The brand covers more than 20,000 pin codes through online platforms and is present on 30+ leading e-commerce players including Amazon, Nykaa, Flipkart, Myntra, etc. We were awarded Nykaa Femina Beauty Award in 2020 and Cosmopolitan Beauty Award in 2019 for Best Scrub. Our company was also selected as one of the hottest startups in 2017 by the Business World Group.

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