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Customer delight executive Jobs in Bangalore - Peoplelogic

Customer delight executive
Peoplelogic
Peoplelogic
Last Date 13 Sep 2017

Peoplelogic - Job Details

Date of posting: 15 Jul 17
Job Description
  • At Jumbo tail, we believe in creating a world class customer experience, and we intend to build our customer delight operations as a centre of excellence and a source of competitive advantage.
  • Jumbo tail Customer Delight Executive should answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.
  • Keep records of business clients interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Refer unresolved business clients grievances or special requests to designated departments for further investigation.
  • Follow up to ensure that appropriate actions were taken on business clients requests.
  • Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.
  • Make calls to existing business clients or potential customers to provide education, support, troubleshooting and sales information, related to products or services we offer.
Knowledge & Skills RequiredCommunication Skills:
  • Excellent communication skills (English & Kannada)
  • Ability to communicate correctly and clearly with all customers base.
  • Excellent customer issue documentation skills.
  • Good listener to understand customer issues very clearly and provide resolution.
  • Ability to focus on customers issues without distraction and provide resolution.
  • Should be able to function independently as well as in a team.
Computer Knowledge/Skills:
  • Familiarity with Microsoft excel, Microsoft Word and Internet Explorer
  • Demonstrates an understanding of the Android Apps.
  • Demonstrates an ability to successfully navigate the internet.
  • Ability to successfully adapt to changes in the work environment.
The expectation from candidature:
  • Excellent Interpersonal skills & convening skills, including maintaining focus on the business client issue in a fast-paced environment.
  • Ability to empathise with and prioritise Retailers (buzz client) needs.
  • Demonstrates interpersonal skills with educating our buzz client diverse  base.
  • Ability to work with our customers that are business owners and very particular about their day to day operations.
  • Demonstrates conflict resolution, negotiation, and DE-escalation skills.
  • Demonstrates ownership to resolve challenging client issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
Problem Solving Skills:
  • Effective problem-solving skills including decision making, time management and immediate prioritisation of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organised and detail-oriented
  • Ability to quickly and effectively prioritise work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates should be comfortable in a multitasking and high-energy environment.
  • They should also be creative and analytical thinker with a passion for excellent customer service.

Hiring Process : Face to Face Interview

About Peoplelogic

PeopleLogic is a young specialist recruitment firm that provides best-in-class, search mode enterprise recruiting services across levels, domains and technologies. We are committed to the continuous success of our clients (candidates and enterprises alike). Our business model and internal processes are tuned towards such direction by the application of specialized recruitment know-how.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Peoplelogic recruiting Customer delight executive fresher’s in Bangalore. The Peoplelogic vacancies for Customer delight executive is filled through Face to Face Interview etc.
Peoplelogic jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Customer Relationship. The candidates with BA, BBA/BBM, BCA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer delight executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Peoplelogic recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Peoplelogic and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Peoplelogic and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.