Customer Delight Officer Jobs in Mumbai - PharmaSecure

Customer Delight Officer
2015 - 2017
0 to 1 Years
Last Date 17 Jan 2017

PharmaSecure - Job Details

Date of posting: 17 Nov 16

Job Role: 

  • The  Customer Delight Executive would be responsible for communicating with the internal departments and handling all customer related issues  and ensuring  maximum customer satisfaction . 
  • Responsibilities: 
  • To communicate and co-ordinate with internal departments to maintain a seamless process.
  • To ensure that the standard practices and process are implemented across all units
  • Ensuring maximum customer satisfaction and implementation of our standard practice
  • Attracting potential customers by answering product and service questions, suggesting information about the product and services.
  • Proactively resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  • Obtain and evaluate all relevant information to handle product  and service inquiries  


  • Excellent Communication
  • Look for deliver superior solutions as per process guidelines
  • Cultivate a sense of ownership and accountability
  • Keeping an even head while handling escalations or issues
  • Out of the box thinking
  • Ability to think on their feet.
  • Have to be fluid enough to shift between Email and Voice Support roles depending on process requirements
  • Experience in providing customer service support and have customer service orientation 
  • Good understanding of the process, tasks, responsibilities and skills involved in customer service.   

Other Information:

  • Job Location: Mumbai
  • Job Type: Full-Time
  • Working Days: 6 
  • Industry: Online Technology - Online E-commerce
  • Functional Area: Pharma and Healthcare
  • Role: Customer Delight Officer  

Hiring Process : Written-test, Face to Face Interview

About PharmaSecure

PharmEasy is a series A funded startup that was launched in March,2015 in Mumbai location. We are a Mobile-First, OnDemand, Health Delivery Marketplace.

Currently, Pharmeasy is operating in 7 cities – Mumbai, Delhi, Kolkata, Bangalore, Ahmedabad, Pune and Jaipur with over 1 lac active customers transacting 2000+ orders every day. Growing at a rapid pace month on month, Pharmeasy is the biggest and the fastest growing pharmacy aggregator in the country.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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PharmaSecure recruiting Customer Delight Officer Experienced(0 to 1 Years) candidates in Mumbai. The PharmaSecure vacancies for Customer Delight Officer is filled through Written-test, Face to Face Interview etc.
PharmaSecure jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills -Customer Service. The candidates with BVSc, BBA/BBM, BSc, BEd, B.Arch, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 1 Years) candidates applying for Customer Delight Officer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to PharmaSecure recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of PharmaSecure and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of PharmaSecure and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.