Customer Delight Officer Jobs in Mumbai - PharmaSecure

Job Role: 

• The  Customer Delight Executive would be responsible for communicating with the internal departments and handling all customer related issues  and ensuring  maximum customer satisfaction . 
  
• Responsibilities: 
  
• To communicate and co-ordinate with internal departments to maintain a seamless process.
  
• To ensure that the standard practices and process are implemented across all units
  
• Ensuring maximum customer satisfaction and implementation of our standard practice
  
• Attracting potential customers by answering product and service questions, suggesting information about the product and services.
  
• Proactively resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  
• Obtain and evaluate all relevant information to handle product  and service inquiries  
  

Requirement: 

• Excellent Communication
  
• Look for deliver superior solutions as per process guidelines
  
• Cultivate a sense of ownership and accountability
  
• Keeping an even head while handling escalations or issues
  
• Out of the box thinking
  
• Ability to think on their feet.
  
• Have to be fluid enough to shift between Email and Voice Support roles depending on process requirements
  
• Experience in providing customer service support and have customer service orientation 
• Good understanding of the process, tasks, responsibilities and skills involved in customer service.   
  

Other Information:

• Job Location: Mumbai
  
• Job Type: Full-Time
  
• Working Days: 6 
  
• Industry: Online Technology - Online E-commerce
  
• Functional Area: Pharma and Healthcare
  
• Role: Customer Delight Officer