Customer Engagement Executive Job in Scapia Technology Private Limited at Chennai, Coimbatore, Cuddalore
Customer Engagement Executive
organization.
Job Description
capia Technology – Customer Engagement Executive Job Description (JD)
Company: Scapia
Role: Customer Engagement Executive (Inside Sales)
Industry: FinTech / Credit Cards / Customer Service
Job Summary
Scapia is looking for energetic and customer-focused executives to engage with potential customers, explain the benefits of the Scapia Credit Card, and help customers complete their credit card application process. The role is target-oriented and involves interacting with customers through phone calls and digital channels.
Key Responsibilities
Contact customers through outbound calls.
Explain Scapia Credit Card features, benefits, and offers.
Understand customer requirements and answer their queries.
Assist customers in completing the application process.
Follow up with interested customers until the application is completed.
Achieve daily and monthly sales/conversion targets.
Maintain customer information in CRM.
Coordinate with internal teams for application processing.
Ensure a high-quality customer experience.