Customer Experience Executive Job in Swoo at HSR, Indiranagar, Koramangala, Bangalore

HOT JOB

Customer Experience Executive

Swoo

0 Years

200000 - 350000 Yearly

Expired

Posted: 25 Apr 19

Job Description

Manage large amounts of Outgoing & incoming calls
Resolve customer complaints via phone, emails/tickets, play store or social media
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Compile reports on overall customer satisfaction

Requirements:

Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Ability to handle the pressure

Job Particulars

Role customer service tech support

Education B.Com, BA, BSc

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id608114

Job Category BSc/BCA/BBM , Tech Support , Analyst / Analytics , Logistics / Transportation

SkillsBPO

Locality Address HSR , Indiranagar , Koramangala , KR Puram , Majestic , MG Road , Residency Road , Shanti Nagar , Shivajinagar

State Karnataka

Country India

About Company

About Swoo :

SWOO is a place to have fun with friends or family or just with anyone. We are an online platform where people come to play and watch things together. A platform that has something for everyone. In more specific terms we are a social entertainment platform, which has both gaming & video content for casual gamers across age groups & gender. If you are someone with a positive mindset who likes to build positive experiences, SWOO is right for you. Our motto is 'Let's play with friends'. We are on a journey to create a global brand with local experience and India is the first stop.

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