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Customer Experience Executive Jobs in Bangalore - Swoo

Customer Experience Executive
Swoo
Bangalore(HSR , Indiranagar , Koramangala , KR Puram , Majestic , MG Road , Residency Road , Shanti Nagar , Shivajinagar )
200000 - 350000 Per Year
Swoo
Last Date 24 Jun 2019

Swoo - Job Details

Date of posting: 25 Apr 19
  • Manage large amounts of Outgoing & incoming calls
  • Resolve customer complaints via phone, emails/tickets, play store or social media
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Compile reports on overall customer satisfaction
Requirements:
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to handle the pressure

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Swoo

About Swoo :

SWOO is a place to have fun with friends or family or just with anyone. We are an online platform where people come to play and watch things together. A platform that has something for everyone. In more specific terms we are a social entertainment platform, which has both gaming & video content for casual gamers across age groups & gender. If you are someone with a positive mindset who likes to build positive experiences, SWOO is right for you. Our motto is 'Let's play with friends'. We are on a journey to create a global brand with local experience and India is the first stop.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Swoo recruiting Customer Experience Executive candidates nearby Bangalore(HSR , Indiranagar , Koramangala , KR Puram , Majestic , MG Road , Residency Road , Shanti Nagar , Shivajinagar ).Swoo vacancies for Customer Experience Executive is recruited through Written-test, Face to Face Interview etc.
Swoo Company recruits a lot of candidates every year based on the skills . The candidates with BA, BSc, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(HSR , Indiranagar , Koramangala , KR Puram , Majestic , MG Road , Residency Road , Shanti Nagar , Shivajinagar ) can apply for Customer Experience Executive position in Swoo. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Swoo recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Swoo and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Swoo and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Swoo and near your city and get a secured career.