Customer Experience Executive Jobs in Bangalore - Swoo
Job Description
- Manage large amounts of Outgoing & incoming calls
- Resolve customer complaints via phone, emails/tickets, play store or social media
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Compile reports on overall customer satisfaction
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to handle the pressure
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id608114
Job Category BSc/BCA/BBM , Tech Support , Analyst / Analytics , Logistics / Transportation
SkillsBPO
Locality Address HSR , Indiranagar , Koramangala , KR Puram , Majestic , MG Road , Residency Road , Shanti Nagar , Shivajinagar
State Karnataka
Country India
About Company
About Swoo :
SWOO is a place to have fun with friends or family or just with anyone. We are an online platform where people come to play and watch things together. A platform that has something for everyone. In more specific terms we are a social entertainment platform, which has both gaming & video content for casual gamers across age groups & gender. If you are someone with a positive mindset who likes to build positive experiences, SWOO is right for you. Our motto is 'Let's play with friends'. We are on a journey to create a global brand with local experience and India is the first stop.
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