Customer Experience
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
1. Respond to mentor's and reviewer's inquiries in a timely, efficient, and helpful manner through multiple forums and channels, including Zendesk (company's current CRM platform) and Slack
2. Solve student issues, questions, and concerns about their mentor or project review experience
3. Work with the broader mentor Ops team to identify systematic issues causing issues for mentors, reviewers, and/or students, design and implement simple and effective solutions
4. Analyze student and mentor performance data to identify inefficient and underperforming programs
Only those candidates can apply who:
are available for full time (in-office) internship
have relevant skills and interests
1. Must be a graduate
2. Must have experience in communicating with customers on the phone, email, chat, or SMS
3. Must have experience writing clear and concise emails and other communications for diverse and widespread audiences and engaging with global communities through multiple platforms, such as Slack, YouTube Live, and more
4. Must have flexibility in using, or learning to use, different methods for tracking and conveying information, Google docs, online chat programs, and email
5. Must be adaptable in a fast-paced, start-up environment, and comfortable developing strong working relationships with colleagues across global offices
6. Must be empathetic, patient, and compassionate
7. Freshers with good communication skills can also apply
Certificate: Will be provided at the end of the Internship
