Customer Relation Executive Jobs - Chennai - Nextgen Hr Solutions

Eligibility : M.Pham, M.Com, BBA/BBM, MA, BSc, BCA, BHM, BEd, MEd, PG Diploma, MSW, MSc, MS, M Phil / Phd, B.Com, BA, MHM, MCA

Location : Chennai

Last Date : 04 Dec 2016

Salary : 15000 - 25000 Rs Per Month

Experience Required: Freshers

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview, Group Discussion

Skills: Voice Support

Nextgen Hr Solutions - Job Details

Designation : Customer Service Representative / Senior Customer Service Representative

Work location: Chennai   

Shift Timing : Night Shift

Process : Email & Chat + Call

Job Summary:

The Customer Service Team plays a vital role in directly impacting the reputation of the company by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their company experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness.


  • Respond to emails from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, redemption procedures, and specifics around different types of merchant features

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Note: This posting is done directly & exclusively on

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About Nextgen Hr Solutions

Taking HR to a level beyond just filling vacancies, NextGen HR solutions bring into effect transformation of companies by providing end to end solutions in Recruitment, bridging the gap between flourishing industries and qualified personnel.

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