Customer Relation Executive Jobs - Chennai - Nextgen Hr Solutions
Job Description
Designation : Customer Service Representative / Senior Customer Service Representative
Work location: Chennai
Shift Timing : Night Shift
Process : Email & Chat + Call
Job Summary:
The Customer Service Team plays a vital role in directly impacting the reputation of the company by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their company experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness.
Responsibilities:
- Respond to emails from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of internal ticketing system, customer portals, back office databases, redemption procedures, and specifics around different types of merchant features
Job Particulars
Role others
Education M Phil / Ph.D, B.Com, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MS, MSc, MSW, PG Diploma
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id238594
Job Category BSc/BCA/BBM , Others
SkillsVoice Support
Locality Address
State Tamil Nadu
Country India
About Company
Taking HR to a level beyond just filling vacancies, NextGen HR solutions bring into effect transformation of companies by providing end to end solutions in Recruitment, bridging the gap between flourishing industries and qualified personnel.
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