Customer Relations Executive Jobs in Mumbai,Navi Mumbai - Maple Digital Technology International Pvt. Ltd
Customer Relations Executive
Maple Digital Technology International Pvt. Ltd
Expired
Posted: 26 Dec 17
Job Description
We have an urgent requirement with our company for the profile of Customer Relations Executive.
- Location: Mumbai
- Experience: 2-5 years of experience in Client Handling and Customer Service.
- Handling the customer query/ grievances.
- Developing a relationship with premium clients, thus enhancing the business.
- Understanding the customer query and accordingly look forward for its resolution.
- Allocation of onsite calls to the engineers.
- Revert to the clients (Happy Calling), thus confirming the service.
- Should deal with the team and management and come up with ways to better the service.
- Focusing on the C-SAT & identifying the Root Cause Analysis (RCA) on the same.
- Need to maintain certain reports such as Happy Calling Report and Apple Report.
- Good Personality with Excellent Communication skills.
- Ability to multi-task.
- Must be a Graduate.
Job Particulars
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id370223
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
Maple Digital Technology International pvt ltd is pioneer in providing Indian Customer a complete experience of the cutting edge of technology of Apple. We assist our customer with everything - starting with buying their apple devices, to setting up complete solution tailored to their need.
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