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Customer Relations Executive jobs - Mumbai - JLL - 1 to 3 years of experience - 19 July 2019

featured-job FEATURED JOB

Customer Relations Executive

JLL
experience-icon 1 to 3 Years
salary-icon 15000 - 20000 Monthly
qualification-icon BA
Expired

Posted: 19 Jul 19

Job Description

Providing help and advice to visiting customers in case any help they ask for. 
Communicating courteously with customers by telephone, email and face to face. 
Investigating and solving customers' problems. 
Handling customer complaints or any crises, such as security issues or a customer being taken ill. 
Make customers aware of non-accessibility an under construction unit. 
Liaise with Security team in case of lost and found and communicate with customer. 
Work with marketing team to arrange Events. 
Carry out receiving feedback from customers as well as tenants for any event. 
Keeping accurate records of discussions or correspondence with customers. 
Producing written information for customers, often involving use of computer packages/software; 
Writing reports on analyzing the customer service that Property Property provides. 
Developing feedback or complaints procedures for customers to use. 
Get customer feedback and liaise with Customer care Manager for any remedial action. 

Job Particulars

Education BA
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id655811
Job Category
Locality Address
Country India

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