Customer Relationship Executive Jobs Opening in Compugraphs Softech solution at Bhubaneswar-Others, Bhubaneswar
Customer Relationship Executive
Job Description
If you have strong communication skills, a basic understanding of computers, and a passion for interacting with clients – this role is for you!
Position Overview:
A Customer Relationship Executive (CRE) is responsible for building and maintaining long-term relationships with clients, ensuring customer satisfaction, and supporting business growth through excellent service and communication. The role requires understanding customer needs, providing solutions, and acting as the primary point of contact between the company and its clients.
This position plays a vital role in enhancing customer loyalty, resolving queries, and creating opportunities for repeat business through consistent engagement and personalized service.
Key Responsibilities:
1. Client Relationship Management
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Build strong, long-lasting relationships with new and existing customers.
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Maintain regular communication with clients through calls, emails, and in-person meetings.
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Understand client needs, preferences, and expectations to provide tailored solutions.
2. Customer Support & Service
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Respond promptly to customer inquiries, complaints, and feedback.
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Provide accurate information about products, services, and company policies.
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Coordinate with internal teams to ensure timely resolution of customer issues.
3. Sales Support & Business Development
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Assist in identifying potential customers and generating leads.
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Cross-sell and upsell products/services to existing customers.
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Support sales teams in achieving revenue and business growth targets.
4. Customer Onboarding & Training
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Guide new customers through the onboarding process.
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Provide product demonstrations or training sessions if required.
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Ensure customers are comfortable using products or services effectively.
5. Feedback Collection & Analysis
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Gather customer feedback to assess satisfaction levels and identify improvement areas.
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Prepare reports and present findings to management for decision-making.
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Use customer insights to enhance service quality and customer experience.
6. Documentation & Reporting
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Maintain detailed customer records, including interaction history, preferences, and complaints.
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Prepare periodic performance reports on customer relationship metrics.
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Ensure data accuracy in CRM systems.
7. Retention & Loyalty Programs
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Implement customer retention strategies and loyalty initiatives.
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Monitor client accounts for churn risk and take preventive measures.
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Organize events, offers, or campaigns to strengthen customer engagement.
8. Coordination with Internal Teams
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Work closely with sales, marketing, operations, and technical teams to fulfill customer needs.
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Ensure smooth communication between clients and internal departments.
Key Skills & Competencies:
1. Communication Skills
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Excellent verbal and written communication abilities.
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Ability to convey complex information in a simple, clear manner.
2. Customer-Centric Mindset
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Strong understanding of customer needs and the ability to provide personalized service.
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Empathy and patience while dealing with clients.
3. Problem-Solving Skills
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Ability to handle complaints tactfully and find effective solutions quickly.
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Conflict resolution skills to maintain positive relationships.
4. Sales & Negotiation Skills
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Confidence in cross-selling and upselling opportunities.
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Persuasive abilities to convert inquiries into confirmed sales.
5. Organizational Skills
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Time management to handle multiple client accounts simultaneously.
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Attention to detail in record-keeping and follow-ups.
6. Technical Skills
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Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
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Comfortable using online communication tools and platforms.
7. Adaptability & Learning
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Ability to adapt to changing client requirements and market trends.
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Willingness to learn new products, services, and tools.
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BBA/BBM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
Job Particulars
About Company
Bhubaneswar, Agra, Noida 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA, BSc
Bhubaneswar, Cuttack, Kendrapara
3+ Years
Salary not disclosed
BBA/BBM, Other Graduate(Other Graduate)
Bhubaneswar
Freshers
Salary not disclosed
BA, BBA/BBM
Bhubaneswar, Cuttack, Puri
Freshers
Salary not disclosed
10th Pass (SSC)
Bhubaneswar
Freshers
Salary not disclosed
MBA/PGDM(Information Systems, international business, International Marketing, Marketing, Marketing and Business Analytics, Marketing and Finance)
Bhubaneswar
Freshers
Salary not disclosed
12th Pass (HSE) 
