Customer Relationship Executive Jobs Opening in Precious Pose Productions at Sector 15, Noida, Noida
Customer Relationship Executive
Job Description
Key Responsibilities
1. Customer Interaction
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Communicate with customers via phone, email, WhatsApp, or chat to assist with queries, orders, service-related concerns, and feedback.
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Understand customer requirements and provide accurate information about products, services, or procedures.
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Follow up with customers to ensure satisfaction and address unresolved issues.
2. Relationship Management
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Support the senior customer relationship executives in building and maintaining strong client relationships.
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Update clients about new product offerings, service upgrades, or promotional schemes.
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Collect customer feedback regularly and report trends or issues to the concerned team.
3. CRM and Data Management
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Update and manage customer records using CRM software or spreadsheets.
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Track customer interaction history, service issues, and follow-up actions.
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Maintain confidentiality and accuracy of customer information.
4. Service Quality & Process Adherence
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Ensure that all communication aligns with the company’s tone, etiquette, and customer service standards.
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Respond to queries professionally and escalate complex issues to senior team members.
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Assist in achieving KPIs like customer satisfaction scores (CSAT), response time, and resolution rate.
5. Reporting & Coordination
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Prepare basic daily or weekly reports on customer interaction, feedback received, and follow-up status.
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Coordinate with internal departments such as Sales, Operations, and Technical Support for order tracking, delivery status, or complaint resolution.
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Attend team meetings, training sessions, and client briefings as required.
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
