Customer Relationship Manager Jobs in Delhi,Faridabad,Gurgaon - OPASIS
Job Description
Desired qualification:
- Recent graduate with good communication & interfacing skills with a keen eye for details.
- IT Literacy is a must (MS Office skills – Powerpoint, MS Word, MS Excel). Ask yourselves – are you someone who can engage the customer in a conversation, make a presentation to an audience of 100 people and dig-up a research content about something you have never heard before in less than 30 minutes? If yes, then you should apply.
- Customer Satisfaction and Managing Complaints
- To respond to input from customer (complaints, praise and concerns)
- Take ownership and proactively follow through the resolution in case of complaints/cover
- Providing help and advice to students and parents using company products & services
- Handling inbound inquiries on phone/email/chat
- Ability to research, create and curate high quality content in education, careers related areas
- Using internal tools to regularly share information with students & parents
- Identify and escalate recurring problems with systems functionalities
- Report and help in identifying gaps on basis of customer interactions
- Keeping accurate records of discussions or correspondence with students
- Present daily/stats and analysis
Job Particulars
Who can apply Experienced (1.5 to 3+ Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id492051
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
We are a startup that offers innovative Career Support Platform and related services to schools and corporates. We have 30+ customers including leading FMCG companies and we are growing rapidly. Our organization is purely entrepreneurial and operates by ‘always keeping the customer at the centre’. Our founders come with over 40 years of combined experience and multitask themselves – marketing, selling, coding, designing content, and such likes. We are happy to talk to you if you have the right attitude, the willingness to learn and follow-through is the best fit for a job. If you are willing to be part of a startup journey that promises a roller-coaster and exciting ride, then you should apply.
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