Customer Relationship Manager Jobs in Delhi,Faridabad,Gurgaon - OPASIS

Customer Relationship Manager

OPASIS

1.5 to 3+ Years

15000 - 23000 Monthly

Expired

Posted: 12 Oct 18

Job Description

Desired qualification:

Recent graduate with good communication & interfacing skills with a keen eye for details.
IT Literacy is a must (MS Office skills – Powerpoint, MS Word, MS Excel). Ask yourselves – are you someone who can engage the customer in a conversation, make a presentation to an audience of 100 people and dig-up a research content about something you have never heard before in less than 30 minutes? If yes, then you should apply.

Role Description:

Customer Satisfaction and Managing Complaints
To respond to input from customer (complaints, praise and concerns)
Take ownership and proactively follow through the resolution in case of complaints/cover
Providing help and advice to students and parents using company products & services
Handling inbound inquiries on phone/email/chat

Content Management

Ability to research, create and curate high quality content in education, careers related areas
Using internal tools to regularly share information with students & parents

Reporting on feedback and customer interactions

Identify and escalate recurring problems with systems functionalities
Report and help in identifying gaps on basis of customer interactions
Keeping accurate records of discussions or correspondence with students
Present daily/stats and analysis

Job Particulars

Role customer service tech support

Education B.Com, BA, MA, BEd, BSc, MSW, PG Diploma

Who can apply Experienced (1.5 to 3+ Years)

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id492051

Job Category BSc/BCA/BBM , Tech Support

SkillsMicrosoft excel English Speaking Social Media Marketing

Locality Address

State Haryana, Uttar Pradesh, Delhi

Country India

About Company

We are a startup that offers innovative Career Support Platform and related services to schools and corporates. We have 30+ customers including leading FMCG companies and we are growing rapidly. Our organization is purely entrepreneurial and operates by ‘always keeping the customer at the centre’. Our founders come with over 40 years of combined experience and multitask themselves – marketing, selling, coding, designing content, and such likes. We are happy to talk to you if you have the right attitude, the willingness to learn and follow-through is the best fit for a job. If you are willing to be part of a startup journey that promises a roller-coaster and exciting ride, then you should apply.

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