Customer Relationship Manager Jobs in Gurgaon - Rishta depot.com
Job Description
Job Title - Senior Associate, Customer Service
- RishtaDepot is a global matchmaking service predominantly providing matchmaking services for Indians in UK, USA, Canada and Australia.
Responsibilities and Duties
- You will be responsible for identifying clients requirements and helping them find the right match over the phone.
- Handling Escalation calls of Customers, Must possess Customer Service Attitude
- To be progressive in the approach and yet respect tradition and backgrounds for our NRI clients.
- Self motivated with a willingness to make and receive 40+ calls per day to customers
- Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories
- Track Customer Satisfaction & ensure closure of complaints
- Strong Rapport building skills with Team & stakeholders, manage attrition in the team
- Mentor and develop the team, Ability to hire, train, coach, and lead its team members as they provide support for customers.
Requirements
- Minimum Bachelor's Degree from any stream
- Must speak Punjabi and English fluently. Since all customers will be from western countries (UK, USA, Canada)
- Very strong verbal communication skills and writing skills.
- Should be familiar with effective objection handling, Should be a go getter & have never give up attitude
- Ideally should have a minimum of 4 years of customer service experience, Candidate with experience from BPO or Matrimony Industry preferred
- Shift Timings: 1 pm to 10 pm UK shift time , Location : Gurgoan ( candidates from gurgoan only )
- Salary: No bar for deserving candidates - 4 lakhs - 6 lakhs
Job Particulars
Education BA
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id535026
Job Category Tech Support
SkillsCall Center Customer Care Executive Customer Relationship Customer Service International BPO Outbound Sales
Locality Address
State Haryana
Country India
About Company
RishtaDepot is a global matchmaking service predominantly providing matchmaking services for Indians in UK, USA, Canada and Australia since 2012 With continuous growth and success across the globe, we are seeking a Manager, Sales and customer support to join our Gurgaon office.
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