Customer Relationship Manager Jobs Opening in Vatika estate at Thane, Mumbai
Job Description
Job Summary:
We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage and nurture long-term relationships with existing and potential clients. The CRM will be responsible for ensuring high levels of customer satisfaction, maintaining contact with key clients, resolving issues, coordinating internally for smooth service delivery, and identifying opportunities for upselling or cross-selling.
The ideal candidate should have strong interpersonal skills, a solutions-oriented mindset, and a passion for delivering a great customer experience.
Key Responsibilities:
1. Relationship Management
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Serve as the primary point of contact for assigned clients or customers.
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Build and maintain strong, long-term relationships with customers to ensure loyalty and repeat business.
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Regularly communicate with clients through phone calls, emails, WhatsApp, and face-to-face meetings.
2. Customer Support & Issue Resolution
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Address customer inquiries, complaints, or service requests promptly and professionally.
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Follow up on unresolved issues and coordinate with internal departments to ensure timely resolution.
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Keep the customer informed about the status of their query or concern until it is fully resolved.
3. Onboarding & Client Coordination
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Guide new customers through onboarding or product/service implementation steps.
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Help customers understand how to use services, policies, or documentation (especially in real estate, finance, or SaaS-based businesses).
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Act as a liaison between clients and departments like sales, technical support, accounts, or operations.
4. Customer Retention & Engagement
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Monitor client satisfaction through feedback calls, surveys, or review requests.
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Develop engagement strategies to reduce churn and encourage repeat business.
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Offer personalized solutions or promotional offers to high-value clients.
5. Upselling & Cross-Selling
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Understand customer needs and suggest relevant additional products or services.
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Work closely with the sales team to generate more revenue from existing accounts.
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Track renewal dates, subscription cycles, or follow-up opportunities.
6. Documentation & Reporting
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Maintain complete and accurate customer records using CRM tools, Excel, or ERP platforms.
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Generate weekly/monthly reports on client engagement, complaints, resolution time, etc.
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Track and report customer feedback, service issues, and suggestions to management.
Essential Skills:
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Excellent verbal and written communication skills
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Polite and confident phone etiquette
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Customer-first mindset with strong problem-solving ability
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Knowledge of CRM software (e.g., Salesforce, Zoho, HubSpot) is an advantage
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Good command of MS Office (Word, Excel, Outlook)
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Ability to multitask, prioritize, and manage time effectively
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Positive attitude, team spirit, and patience under pressure
More information about this Customer Relationship Manager Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Manager job
- What are the job requirements to apply for this Customer Relationship Manager job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Manager position?
- Ans: There are immediate 1 job openings for Customer Relationship Manager in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA
Mumbai, Navi Mumbai, Thane
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BCA, BSc, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW 
