Customer Service Associate Jobs in Noida - Iron Systems Global
Customer Service Associate
Iron Systems Global
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 21 Mar 22
Job Description
Designation :- Customer Service Associate
Responsibilities for Customer Service Associate
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualifications for Customer Service Associate
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Written-test, Telephonic Interview
Employment TypeFull Time
Job Id1455004
Job Category Diploma , Tech Support
Locality Address Sector 62, Noida
State Uttar Pradesh
Country India
About Company
Iron Systems is an innovative,
customer-focused provider of custom-built computing infrastructure platforms
such as network servers, storage, OEM/ODM appliances & embedded systems.
For more than 20 years, customer have trusted us for our innovative problem
solving combined with holistic design, engineering, manufacturing, logistic and
global support services.
Iron Service Global (ISG) – a wholly owned subsidiary of Iron Systems, Inc. –
is a global provider of world-class IT support and services. We are driven by
an experience-centric, service-oriented and outcome-based approach, that allows
our customers to focus on their core business while we provide them 24X7X365
support on their IT infrastructure and field resources management.
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