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Customer Service Associate Jobs Opening in SkillCare at Dum Dum, Kolkata

Customer Service Associate

SkillCare
experience-icon 0 Years
salary-icon 15000 - 18000 Monthly
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Posted: 29 Jun 24

Job Description

The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follow.

Responsibilities:
Responding to customer inquiries via phone, email, live chat, or in person with accuracy and efficiency
Resolving product or service problems by clarifying the customer's complaint, determining the cause of the issue, selecting and explaining the best solution, and following up to ensure resolution
Processing orders, forms, applications, and requests from customers
Maintaining a thorough knowledge of the company's products or services to provide accurate information to customers
Documenting customer interactions, transactions, comments, and complaints in a CRM system or customer service database
Working closely with other departments to find solutions and resolve matters in a timely manner
Managing a large volume of customer calls or messages while maintaining a positive, empathetic, and professional attitude
Providing feedback on the efficiency of the customer service process to help improve customer experiences
Identifying and assessing customers' needs to achieve satisfaction and provide personalized service
Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
Following communication procedures, guidelines, and policies set by the company
Continuously learning about new products and services to enhance the support provided to customers

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

  1. What are the job requirements to apply for this Customer Service Associate job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Service Associate

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 15000 and 18000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Kolkata.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Service Associate is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Service Associate position?
    • Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.

Job Particulars

Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2475106
Job Category Tech Support
Locality Address Dum Dum
Country India

About Company

Social Welfare is a short term for Socialism when certain groups of people think everyone has a right to free access to certain resources. I believe at some point and time that individuals have uncertain times and certain welfare programs come in handy until someone gets back on their feet. I also believe someone has a right to these programs because they have paid into these programs. I also believe that many people become complacent and become comfortable.
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