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Customer Service Associate Job in Sutherland at Tambaram, Chennai

Customer Service Associate

Sutherland
experience-icon 0 Years
salary-icon 14000 - 18000 Monthly
qualification-icon LLM, B.Arch, Certificate Course (ITI)(Aeronautical / Avionics / Aerospace, Agricultural / Irrigation, Applied Electronics and Instrumentation Engineering, Architecture and Town Planning, Automobile, Bio-Informatics, Bio-Medical, Bio-Technology, Ceramic, Chemical, Civil, Computer Science & Engineering, Electrical & Electronics, Electrical Engineering, Electronic & Communication, Electronic Media, Electronics & Instrumentation, Environmental Engineering & Technology, Fashion/ Design, Food / Bakery/ Food & Beverage /, Front Office, Geo Informatics, House Keeping, Industrial Bio-Technology, Industrial Engineering, Information Technology, Instrumentation & Control System, Leather Technology, Manufacturing Engineering, Marine Engineering, Material Science and Engineering, Mechanical Engineering, Metallurgical Engineering, Mineral / Mining, Petroleum / Petrochemical, Pharmaceutical Technology, Polymer Science & Engineering, Printing Technology, Production cum Plant Engineering, Production Engineering, Radiology, Rubber / Plastic, Structural), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate(Other Post Graduate), Other Course
location-icon Chennai
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Posted: 04 Sep 26
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About Company
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Job Description

 Greetings from Sutherland!
We are looking for a customer-focused and enthusiastic Customer Support Executive to join our International Non-Voice Process team. The ideal candidate will handle customer queries through email, chat, and other digital channels, resolve issues efficiently, and deliver a high standard of customer service while maintaining quality and productivity targets.
Job Title
Customer Support Executive – International Non-Voice Process
Location
Chennai

Key Responsibilities
* Handle customer queries and requests through email, chat, and other non-voice support channels.* Resolve customer inquiries, complaints, and service requests professionally and within defined timelines.* Provide accurate information about products, services, processes, and company policies.* Understand customer concerns and provide appropriate solutions through written communication.* Document customer interactions accurately and update records in the CRM system.* Maintain proper case notes and ensure timely follow-up on pending customer issues.* Escalate complex or unresolved issues to the appropriate team when required.* Meet individual and team performance metrics, including quality, productivity, response time, and customer satisfaction.* Maintain confidentiality of customer information and adhere to company policies and data-security guidelines.* Work in rotational shifts, including night shifts, based on business requirements.* Eligibility Criteria* Excellent written and verbal communication skills in English.* Strong customer service and problem-solving skills.* Good typing speed and accuracy.* Basic computer knowledge and familiarity with MS Office.* Ability to communicate professionally through email and chat.* Ability to work in a fast-paced environment and manage multiple customer cases simultaneously.* Willingness to work in rotational/night shifts.* Prior experience in an international non-voice process is preferred but not mandatory.
Required Skills
* Excellent written communication and comprehension skills.* Strong customer-centric approach.* Good typing speed, grammar, spelling, and attention to detail.* Ability to multitask and manage time effectively.* Strong analytical and problem-solving skills.* Good interpersonal and communication skills.* Basic knowledge of MS Office, CRM tools, email, and chat-support platforms.* Ability to understand customer concerns and provide clear, concise written responses.Preferred ExperienceFreshers and experienced candidates are welcome to apply.Experience in BPO, customer support, email support, chat support, or international non-voice processes is an added advantage.Work Location
Sutherland – Gateway Office ParksGST Road, Perungalathur,Chennai – 600 063, Tamil Nadu.
Selection ProcessHR InterviewSD Panel InterviewLanguage AssessmentInterested Candidates CanWalk in to our office between 11:00 AM and 3:00 PM.
For walk-in interviews: Please mention 'HR Sharon leela/Malavika' at the top of your resume for reference.
Disclaimer
Sutherland never asks for payment or favors in exchange for job opportunities. Report suspicious activity to
More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

  1. What are the job requirements to apply for this Customer Service Associate job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Service Associate

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: LLM, B.Arch, Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, Vocational Training, 12th Pass (HSE), 10th Pass (SSC), Upto 9th Std, No Education/Schooling, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate, Other Course

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Customer Service Associate is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Customer Service Associate position?
    • Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.

Job Particulars

Role customer service tech support
Education LLM, B.Arch, Certificate Course (ITI)(Aeronautical / Avionics / Aerospace, Agricultural / Irrigation, Applied Electronics and Instrumentation Engineering, Architecture and Town Planning, Automobile, Bio-Informatics, Bio-Medical, Bio-Technology, Ceramic, Chemical, Civil, Computer Science & Engineering, Electrical & Electronics, Electrical Engineering, Electronic & Communication, Electronic Media, Electronics & Instrumentation, Environmental Engineering & Technology, Fashion/ Design, Food / Bakery/ Food & Beverage /, Front Office, Geo Informatics, House Keeping, Industrial Bio-Technology, Industrial Engineering, Information Technology, Instrumentation & Control System, Leather Technology, Manufacturing Engineering, Marine Engineering, Material Science and Engineering, Mechanical Engineering, Metallurgical Engineering, Mineral / Mining, Petroleum / Petrochemical, Pharmaceutical Technology, Polymer Science & Engineering, Printing Technology, Production cum Plant Engineering, Production Engineering, Radiology, Rubber / Plastic, Structural), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate(Other Post Graduate), Other Course
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2951488
Job Category MBA , Diploma , Walkin , BSc/BCA/BBM , Tech Support
SkillsCustomer Relationship
Locality Address Tambaram
State Tamil Nadu
Country India

About Company

Jobs: Sutherland recruiting Customer Service Associate candidates nearby Chennai.Sutherland vacancies for Customer Service Associate is recruited through Written-test, Face to Face Interview etc. Sutherland Company recruits a lot of candidates every year based on the skills Customer Relationship. The candidates with LLM, B.Arch, Certificate Course (ITI)(Aeronautical / Avionics / Aerospace, Agricultural / Irrigation, Applied Electronics and Instrumentation Engineering, Architecture and Town Planning, Automobile, Bio-Informatics, Bio-Medical, Bio-Technology, Ceramic, Chemical, Civil, Computer Science & Engineering, Electrical & Electronics, Electrical Engineering, Electronic & Communication, Electronic Media, Electronics & Instrumentation, Environmental Engineering & Technology, Fashion/ Design, Food / Bakery/ Food & Beverage /, Front Office, Geo Informatics, House Keeping, Industrial Bio-Technology, Industrial Engineering, Information Technology, Instrumentation & Control System, Leather Technology, Manufacturing Engineering, Marine Engineering, Material Science and Engineering, Mechanical Engineering, Metallurgical Engineering, Mineral / Mining, Petroleum / Petrochemical, Pharmaceutical Technology, Polymer Science & Engineering, Printing Technology, Production cum Plant Engineering, Production Engineering, Radiology, Rubber / Plastic, Structural), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate(Other Post Graduate), Other Course are selected to full fill the vacancies in customer-service-tech-support job field. The candidates nearby Chennai can apply for Customer Service Associate position in Sutherland. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Sutherland recruitment, candidates are mostly chosen for the department of customer-service-tech-support . To learn more about the current jobs and other details, it is better to go through official site of Sutherland and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Sutherland and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Sutherland and near your city and get a secured career.
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