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Customer Service/Customer Support Jobs Opening in Odyssey at Delhi

Customer Service/Customer Support

Odyssey
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Posted: 25 Mar 24

Job Description

 Selected intern's day-to-day responsibilities include:


1. Receive support requests (calls) from customers regarding an application
2. Verify the issues stated and assign them to relevant teams
3. Follow up on solutions to the issues and explain the same to customers
4. Close tickets in the system and maintain turn-around time service levels
5. Identify escalations and handle the same quickly
 

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2.  have relevant skills and interests

Other requirements

1. Ability to handle multiple tasks

2. Ability to patiently understand customer issues

3. Should be good to check the software/understand customer queries

4. The ability to be a good listener, and to understand a customer's problem or question and help them solve it

5. Excellent writing skills; most of your work will be written (email, documentation, etc.)

6. Excellent telephone mannerisms (support will be provided over the phone when needed)

7. Good knowledge of English (spoken & written) is required

8. Qualification: Graduate

 

Perks

  • Certificate
  • Number of openings

    2

     


    More information about this Customer Service/Customer Support Job

    Please go through the below FAQs to get all answers related to the given Customer Service/Customer Support job

    1. What are the job requirements to apply for this Customer Service/Customer Support job position?
      • Ans: A candidate must have a minimum of fresher as an Customer Service/Customer Support

    2. What is the qualification for this job?
      • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW

    3. What is the hiring Process of this job?
      • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

    4. This Customer Service/Customer Support is a work from home job?
      • Ans: No ,its not a Work from Home Job.

    5. How many job vacancies are opening for the Customer Service/Customer Support position?
      • Ans: There are immediate 2 job openings for Customer Service/Customer Support in our Organisation.

    Job Particulars

    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment TypeInternship / Projects
    Job Id2296785
    Locality Address
    State Delhi
    Country India

    About Company

    Odyssey
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