Customer Service Engineer Jobs in Pune - For a client of TeamLease Services Ltd
Job Description
The job holder performs the following tasks independently and at his/her own responsibility, adhering to the statutory conditions and the company’s requirements:
Act as technical support, advise on and processing of B2B-end customers within the meaning of customer-oriented services
- Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system
- preparing offers for the customer’s needs
- order tracking as well as error prevention
- show a proactive approach to the customer’s needs for information
- see and handling complaints as a second chance for customer win back
- Compile invoices, follow up on payments, a compilation of quotes, track delivery dates
- Ensure professional communication with customers, suppliers, and regional field-sales agents
- regarding technical matters/issues
- Act as a competent contact person for the customers in all services process- and product issues
- as well as an operational contact person for the Regional Sales Representatives and show an
- active manner to support the field sales agents
- Deliver best in class customer support for technical issues as well as troubleshooting
- Cross referencing of articles
Requirements and Qualifications:
- Diploma / BE in mechanical, production, automobile stream
- 2-4 years of functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred
- Good knowledge of ERP systems, especially with SAP/R3 SD modules -.others, like “MM”, would be an advantage
- Good knowledge of MS Office
- Language skills: fluent English skills (oral and written) are required.
- Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers
- Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company.
Job Particulars
Who can apply Experienced (2 to 5 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1001333
Job Category
Locality Address
State Maharashtra
Country India
About Company
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