Customer Service Executive - Fresher Jobs Opening in Epiv solutions at Kharadi, Viman Nagar, Vishrantwadi, Pune

Job Title: Customer Service Executive - Fresher

Job Summary: We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Executive. This entry-level position is ideal for freshers who are passionate about providing excellent customer support and are eager to learn and grow within a dynamic environment.

Responsibilities:

1.   Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.

2.   Assist customers in resolving product or service-related issues and escalate complex cases to senior representatives when necessary.

3.   Maintain a high level of customer satisfaction by ensuring timely and effective resolution of inquiries and complaints.

4.   Keep accurate records of customer interactions, transactions, comments, and complaints.

5.   Collaborate with other team members to identify and implement process improvements to enhance the overall customer experience.

6.   Stay updated on product knowledge, company policies, and industry trends to better serve customers.

7.   Follow up with customers to ensure their issues are resolved satisfactorily and provide feedback to management on recurring issues.

Qualifications:

1.   Excellent communication skills, both verbal and written.

2.   Strong problem-solving abilities and a customer-focused mindset.

3.   Ability to work well in a team environment as well as independently.

4.   Basic computer skills and familiarity with CRM systems is a plus.

5.   Willingness to learn and adapt to new processes and technologies.

1. What are the job requirements to apply for this Customer Service Executive - Fresher job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Service Executive - Fresher


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Service Executive - Fresher is a Full Time in Pune.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Service Executive - Fresher is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Service Executive - Fresher position?
   
   • Ans: There are immediate 1 job openings for Customer Service Executive - Fresher in our Organisation.