Customer Service Executive Jobs in Thrissur - Anvita Tours2Health Pvt.Ltd Infopark
Customer Service Executive
Anvita Tours2Health Pvt.Ltd Infopark
Expired
Posted: 25 Jul 17
Job Description
Job Title: Customer Service Executive
Company: Anvita Tours2Health Pvt.Ltd
Location: Infopark,Thrissur
Experience: 0-3 yrs
Job Description:
- Guiding customers how to use the services, training them on new updates on the site
- Giving Service calls to all the Existing customers.
- Resolving New & Existing clients queries and complaints.
- Preparing website site map(after business/requirement analysis), schedule work to programmer, designer, send designs and completed work to customers over email and communicate the same over telephone.
- Take requests from customers. Also, verify if request from customers are approved for work and act as a bridge between the production staff and customers.
- Follow up with the customer for balance payments,renewals.Send Proforma Invoice, Renewal Invoice, Part Payment Invoice and Receipts
Key Responsibility Areas:
- Coordinate with client and the designated teams for designing of websites,mail,newsletters, logos and other related works
- Keeping track of the designing process.
- Follow up with client and the respective teams.
- Ensure timely completion of work and escalate delay any if to the management and also if required to the customer.
- Follow up with the customer for balance payments, renewals.
- Send Proforma Invoice, Renewal Invoice, Part Payment Invoice and Receipts
- Measure and report performance of all digital marketing campaigns, and assess against goals.
- Brainstorm new and creative growth strategies.
- Monitor metrics to identify opportunities to optimize programs and provide regular reports to look for ways to develop and improve marketing and results
- Attention to detail with excellent organizational and communication skills.
- Strong sense of urgency, adaptability, flexibility, and resourcefulness.
- Confident, creative thinker, able to innovate and devise different approaches and ideas to their work
- A self-starter who is proactive in suggesting new initiatives
- Excellent organisation skills - an eye for detail and nothing left to chance
- Ability to communicate and build successful relationships at all levels.
Required Skills:
- Knowledge of MS Office and computer is must
- Should have good knowledge of internet and how to use internet.
- Immediate joining
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Written-test
Employment TypeFull Time
Job Id326544
Job Category Tech Support
Locality Address
State Kerala
Country India
About Company
Infopark located at Kochi, is the new IT Park being developed by the Government of Kerala. To set up this project, Government has transferred 100 acres of land which is now under the ownership and possession of Infoparks Kerala, which is an independent Society fully owned by the Government.
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