Customer Service Executive Job in Credence Resource Management at Pune

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare providers in the United States to resolve patient queries and complaints. As a Customer Service Representative, you will be responsible for taking calls on phone and resolve patient queries , complaints ,on behalf of the client. • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the patient queries and escalations. • Able to manage difficult customer issues while working in a fast-paced environment • Determine the reason for escalation and best course of action to assist consumers. • Engage our consumers with the highest level of respect and dignity. • Document all resolution efforts for each account in accordance with established procedures and compliance policies. • Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. • Ensure all accounts in assigned lists are managed accurately and in a timely manner. • Calls are majorly inbound and over a period may move to a blended (inbound/outbound) environment. • Accounts are early/mid/late - stage
 Best in Market Salaries • Fixed timing between 5;30pm, 8;30pm or else 1;30am    • 2 weeks new hire training program • Uncapped Incentive Plan with transparent KRA's  • Enhance your Analytical/Decision Making & Customer Service skills  • Cross functional growth opportunities within 6 months, for experienced candidates • Free Medical/Life insurance • Employee Centric & Compliant Policies  • Free Home Pick & Drop Transportation  • 8.30 hour shifts including break  •Saturday alternative working and sunday fixed off 
   
More information about this Customer Service Executive Job

Please go through the below FAQs to get all answers related to the given Customer Service Executive job

1. What are the job requirements to apply for this Customer Service Executive job position?
   
   • Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Service Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Service Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Service Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.