Customer Service Executive Jobs Opening in Navir Consultants at Ghansoli, Navi Mumbai
Customer Service Executive
Job Description
1. Answer customer questions: Respond to calls, emails, chats, or messages and help customers.
2. Solve customer problems: Listen to customer issues, understand their concerns, and fix them quickly.
3. Tell customers about our services: Share details about company's plans, features, and offers.
4. Update customer info: Keep customer records up-to-date and accurate.
- Qualification: HSC or Graduate
- Skills: Good communication skills
- Shift Details: Timings: 9 am to 8 pm (any 9 hours shift)
- Working days: 6 days working
Key Responsibilities
1. Customer Interaction and Support
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Respond to customer queries via phone, email, live chat, or in-person in a polite and professional manner.
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Assist customers with product or service-related inquiries, including order status, returns, payments, account information, or technical support.
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Provide accurate, valid, and complete information by using the right tools, processes, and resources.
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Ensure all queries are resolved promptly or escalated to the appropriate department if necessary.
2. Complaint Resolution
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Handle customer complaints with empathy and professionalism.
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Investigate issues thoroughly and offer appropriate solutions or alternatives within the service guidelines.
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Follow up with customers to ensure full resolution and satisfaction.
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Document customer complaints and feedback to support process improvement efforts.
3. Customer Relationship Management
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Maintain a positive and helpful attitude toward customers at all times to build trust and loyalty.
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Record and update customer information and interactions accurately in the CRM system or customer database.
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Identify and report recurring issues or service gaps to improve the overall customer experience.
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Promote customer retention by ensuring a seamless service experience.
4. Product and Service Knowledge
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Develop a strong understanding of the company’s products, services, policies, and procedures.
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Stay updated on new offerings, pricing changes, promotional campaigns, and system updates.
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Educate customers about product features and benefits, and provide guidance to help them make informed decisions.
5. Team Collaboration and Communication
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Collaborate with other departments (sales, logistics, technical support, billing) to address customer concerns effectively.
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Participate in team meetings, training sessions, and workshops to improve knowledge and service delivery.
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Share feedback and suggestions with the team to enhance overall service quality.
6. Reporting and Documentation
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Maintain detailed records of customer interactions, transactions, feedback, and complaints.
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Prepare daily or weekly reports on customer issues, service trends, and resolutions.
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Assist in analyzing customer service data to identify patterns and improvement opportunities.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
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