Customer Service Executive Jobs Opening in OrangeShark at Sector 31, Gurgaon, Gurgaon-Others, Gurgaon
Job Description
Brief Description:
The position of (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional to work closely with other team members to provide outstanding service by answering questions, handling complaints. The ideal person may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.
The position of (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional to work closely with other team members to provide outstanding service by answering questions, handling complaints. The ideal person may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.
Position Name: - Customer Service Executive
Job Profile: -
• Analyze Customer problems and providing solutions using the knowledge based
• Assist less experienced representatives as necessary
• Diagnose customer issues through process of elimination by asking probing questions
• Document issues appropriately based on existing guidelines
• Explain service contract provisions to dissatisfied customers
• Provide easily understood answers adapted to the customers situation
• Receive inbound & make Outbound calls and Emails inquiry
• Adherence to the Standard Operating Procedure and follow the scripts
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Qualification and requirements: -
Qualification and requirements: -
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Ability to use logics and reason to identify the strengths and weakness of alternative solutions.
• A college degree or equivalent
• Proficiency with computers, especially with CRM software and strong typing skills.
• Previous customer service experience, especially in practical industry preferred.
• Strong time management and decision-making skills.
• Adhering to all company policies and procedures
• Take responsibility from time to time
Interested candidates can send their resume to mail OR WhatsAPP
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 27000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
Education BA
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2301840
Job Category Walkin , Tech Support
Locality Address Sector 31, Gurgaon , Gurgaon-Others
State Haryana
Country India
About Company
OrangeShark is on a transformative journey in the hiring space, reshaping how organizations attract and onboard talent. Through innovative tools and streamlined processes, OrangeShark is revolutionizing recruitment from sourcing to onboarding, delivering a game-changing experience for companies.
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